Category : Customer Experience (CX)

Customer Experience (CX)CX TechnologyDigital Transformation

KONE Digital Experience Centre: Can Connected Buildings Deliver Better CX?

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by Editor062
KONE has inaugurated its Digital Experience Centre in Pune to demonstrate how digital configuration, equipment monitoring and service visibility can support customer experience across the...
Customer Experience (CX)CybersecurityDigital Risk & GovernanceDigital TrustDigital Trust & Ethics

Building Safer Digital Habits for Kids: Kaspersky, KidZania

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by Editor0107
Kaspersky and KidZania India are turning children's cybersecurity education into an experiential CX challenge as smartphones and AI reshape the risks facing young users....
Automotive CXCustomer Experience (CX)CX Innovation

Mercedes-Maybach S 580e: The Future of Luxury CX in India

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by Editor078
Mercedes-Benz India's electrified Maybach shows how plug-in-hybrid technology, software, charging and first-class comfort are converging into a new luxury customer-experience model....
AI & CX TechnologyAI in CXBrand ExperienceBusiness StrategyCustomer Experience (CX)Customer-Centric StrategyCX StrategyEmployee ExperienceRetail CXStrategyTrust & Loyalty Strategy

Starbucks Customer Experience Turnaround: What Marketers Can Learn From Back to Starbucks

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by Editor0182
Starbucks’ customer experience turnaround offers marketers a practical lesson in connecting brand promise with employee experience, physical spaces, digital convenience, loyalty and operational execution. Its...
AI in CXCustomer Experience (CX)CX LeadershipCXQuest ExclusiveEnterprise TechnologyInterviewLeadershipLeadership InsightsLeadership Interviews

Solidroad AI Customer Support Training: Mark Hughes on Turning CX Insights Into Agent Action

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by Editor0181
Solidroad co-founder and CEO Mark Hughes discusses how AI-powered customer support training can connect customer conversation insights with targeted training for human and AI agents....
AI & CX TechnologyAI in CXAI InfrastructureArtificial IntelligenceContact Center InnovationCustomer Experience (CX)Expert OpinionsLeadershipLeadership InsightsTechnology

AI Economics in the Contact Center: What a Four-H200 Test Revealed About Cost, Capacity and Risk

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by Editor0272
AI economics in the contact center extends beyond token pricing. The Call Center Doctors’ four-H200 test with DeepSeek-V4.1-Flash examines GPU costs, capacity, latency, security, utilisation...
AI & AutomationArtificial IntelligenceContact Center InnovationCustomer Experience (CX)CXQuest ExclusiveInterviewLeadership InsightsLeadership Interviews

Agentic AI in Contact Centers: Alexander Kloubek on How AI-First Models Are Rewiring Customer Experience

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by Editor02343
The contact center is entering an agentic era. Alexander Kloubek, Managing Director, Global Go to Market Leader for AI/Agentic Contact Center, NTT DATA, explains how...
AI & AnalyticsAI & CX TechnologyAI in CXCustomer Experience (CX)Customer Experience Management (CXM)CX AnalyticsEnterprise AnalyticsProduct Innovation

Konnect Insights Complete Review 2026: The Ultimate 360-Degree Guide to CX Intelligence, KRC, API Integration, and Competitive Positioning

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by Editor0314
Discover everything about Konnect Insights in this complete 2026 review. Deep dive into KRC, AI+, API, integrations, pricing, and competitive analysis vs. Sprinklr, Brandwatch, Qualtrics,...
Customer Experience (CX)CXQuest ExclusiveDigital TransformationHealthcare CXInterviewLeadership Interviews

Healthcare Customer Experience: Gaurav Dubey on Building Connected Healthcare Journeys

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by Editor02983
Gaurav Dubey, Founder and CEO of LivLong 365, discusses how technology, integrated care and the Payvidor model can transform healthcare customer experience in India....