Gen Z Great Pay Paradox: Why Rising Salaries Aren’t Enough
7 in 10 Indian Gen Z Workers Plan Job Switch Despite Salary Growth India’s youngest workforce presents a striking paradox. Despite receiving the fastest salary...
Category : Expert Opinions
GenAI Security Crisis: 10% of Your AI Apps Are High-Risk Threats
GenAI Security: Your AI Toolkit Contains Hidden Dangers That Could Cripple Your Business Organizations worldwide embrace artificial intelligence with unprecedented enthusiasm. However, recent findings reveal...
MSME AI Collaboration Transforms Customer Experience in India
AI-Powered Collaboration Transforms MSME Customer Experience in India: Digital Tools Drive Business Growth and Enhanced Customer Engagement India’s micro, small, and medium enterprises (MSME) are...
Employee Experience Drives Customer Satisfaction: Pushkar Bidwai
From Internal CX to External Success: Why Employee Experience Drives Customer Satisfaction By Pushkar Bidwai, CEO of People Matters What if the secret to great...
Parenting Wisdom for CX: Lessons from Father’s Day
How Fathers Teach Us to Build Deeper Customer Relationships Father’s Day brings powerful insights for customer experience professionals. Moreover, parenting wisdom translates directly into customer...
Exotel Strategy, Scale & Human-Centered Innovation
In Conversation with Gaurav Agrawal: Building the Future of CX at Scale at Exotel In the rapidly evolving landscape of customer experience, organizations are facing...
Data Streaming: Indian IT Leaders Share Their Success Story
Data Streaming Transforms Customer Experience: Revolution Begins with Real-Time Data Today’s customers demand immediate, personalized responses across every touchpoint. Furthermore, they expect businesses to anticipate...
Rajnish Gupta of Tenable on Tackling Hidden SaaS Risks
Rajnish Gupta, Managing Director and Country Manager at Tenable India, joins CX Quest for a compelling conversation on the future of cloud AI security—a critical...
LCNC CX: Balancing Speed with User-Centric Design
The LCNC Wake-Up Call: Prioritizing Customer Experience in the Rush for Speed The Low-Code/No-Code (LCNC) industry stands at a critical crossroads. Meanwhile, customer experience principles...
Home Entertainment: Formovie Redefining Smart Projector CX
From Multiplex to Living Room: Sushil Motwani on Redefining CX in India’s Home Entertainment Revolution In the wake of the pandemic, the way India consumes...