Category : Interview

CX StrategyCXQuest ExclusiveDigital TransformationInterviewLeadership InterviewsMarketplace InnovationSustainabilityTrust & Transparency

Circular Economy CX: Building Trust Infrastructure for India’s Recommerce Future

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by Editor01007
India’s circular economy transition is moving from environmental discourse to operational reality. Electronic waste has emerged as one of the fastest-growing waste streams globally, while...
Customer Experience (CX)CXQuest ExclusiveDigital TransformationInterviewLeadership Interviews

Clean-Label Food Customer Trust: 10on10 Foods CEO Ashish Bajaj on Freshness, Nutrition, and Rebuilding India’s Staples Experience

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by Editor01284
Indian consumers are becoming significantly more conscious about what enters their kitchens. Across urban markets, conversations around preservatives, ultra-processed foods, ingredient transparency, nutritional density, and...
AI GovernanceArtificial IntelligenceCustomer Experience (CX)CX StrategyCXQuest ExclusiveDigital TransformationEnterprise TechnologyInterviewLeadership Interviews

Agentic AI Customer Experience Transformation: Apexon on Scaling Autonomous Enterprise Systems Responsibly

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by Editor0300
Enterprise AI conversations are rapidly shifting from experimentation toward operational scale. Over the past two years, organizations across banking, healthcare, retail, and enterprise services have...
Artificial IntelligenceClimate TechCustomer Experience (CX)CXQuest ExclusiveDigital TransformationEnterprise AIInterviewLeadership InterviewsSustainability

AI-Powered Farmer Experience Transformation: IIT Ropar’s ANNAM.AI and the Rise of India’s Green Intelligence Revolution

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by Editor0217
India’s agriculture sector is entering a new era of AI-led transformation driven by farmer-centric intelligence, climate resilience, and digital public infrastructure. In this CX Quest...
Customer Experience (CX)CXQuest ExclusiveDigital TransformationHealthcare CXHealthcare TechnologyInterviewLeadership Interviews

Preventive Cognitive Experience Design in Healthcare: How Ivory Is Rewiring Early Detection in India

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by Editor0136
Preventive Cognitive Experience Design in Healthcare is redefining how individuals engage with early brain health screening in India. In this CXQuest interview, Ivory’s Co-Founder Issac...
Artificial IntelligenceCustomer Experience (CX)CXQuest ExclusiveDigital TransformationEnterprise AIInterviewLeadership InterviewsMarketing Strategy

AI Marketing Decision Intelligence: POMO Founder Praneet Dutta on Autonomous Marketing Operations and the Future of D2C Growth

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by Editor0164
At CXQuest, we are publishing an in-depth conversation with Praneet Dutta, co-founder of POMO and former Google DeepMind engineer who worked on foundational AI systems...
CX StrategyCXQuest ExclusiveDigital TransformationInterviewLeadership Interviews

Cybersecurity Marketing in the AI Era: Sarvagya Singh on Turning Complexity into Clarity

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by Editor0234
CX Industry Context In cybersecurity marketing in the AI era, customer experience begins long before product adoption—it starts with how solutions are communicated, understood, and...
CX StrategyCX Strategy & LeadershipCXQuest ExclusiveExperience DesignHealthcare CXInterview

Patient Experience in Healthcare: Dr. Vivek Desai on Strategy, Infrastructure, and the Future of Patient-Centric Hospitals

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by Editor0254
Customer experience in healthcare extends far beyond clinical outcomes. Today, hospitals are increasingly recognizing that patient journeys are shaped by the entire ecosystem — from...
CXQuest ExclusiveEnterprise CX StrategyExpert OpinionsInterviewLeadership Interviews

Peter Cross on Customer Experience Leadership: Why Start with the Customer?

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by Editor0299
Peter Cross on Customer Experience Leadership: What Does It Really Mean to Start with the Customer? What happens when “customer first” becomes a slogan instead...
AI in CXCustomer Experience (CX)Customer Experience DesignCX LeadershipCX Strategy & LeadershipCX TransformationCXQuest ExclusiveInterviewLeadership InterviewsThought LeadershipWellness Experience (Wellness EX)

Wellness Experience Design: How Dr Neeru Jain Orchestrates Transformative CX in Luxury Retreats

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by Editor0552
Can Wellness CX Be Designed Like a Five-Star Product? Have you ever checked into a luxury retreat expecting transformation— only to receive a generic spa...