Category : Interview

CX StrategyCX Strategy & LeadershipCXQuest ExclusiveExperience DesignHealthcare CXInterview

Patient Experience in Healthcare: Dr. Vivek Desai on Strategy, Infrastructure, and the Future of Patient-Centric Hospitals

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by Editor0168
Customer experience in healthcare extends far beyond clinical outcomes. Today, hospitals are increasingly recognizing that patient journeys are shaped by the entire ecosystem — from...
CXQuest ExclusiveEnterprise CX StrategyExpert OpinionsInterviewLeadership Interviews

Peter Cross on Customer Experience Leadership: Why Start with the Customer?

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by Editor0200
Peter Cross on Customer Experience Leadership: What Does It Really Mean to Start with the Customer? What happens when “customer first” becomes a slogan instead...
AI in CXCustomer Experience (CX)Customer Experience DesignCX LeadershipCX Strategy & LeadershipCX TransformationCXQuest ExclusiveInterviewLeadership InterviewsThought LeadershipWellness Experience (Wellness EX)

Wellness Experience Design: How Dr Neeru Jain Orchestrates Transformative CX in Luxury Retreats

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by Editor0475
Can Wellness CX Be Designed Like a Five-Star Product? Have you ever checked into a luxury retreat expecting transformation— only to receive a generic spa...
CXQuest ExclusiveInterviewLeadershipLeadership & GovernanceLeadership Insights

AI-Native Enterprise Platforms: How Responsive Is Re-Architecting SaaS for Governed Intelligence

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by Editor0370
AI-Native Enterprise Platforms: Are We Finally Moving Beyond AI Copilots? Ever watched a promising AI chatbot derail a high-stakes RFP response? A sales team races...
CSR & Purpose-Driven CXCXQuest ExclusiveInclusive CXInterviewSocial Impact CXTrust & Loyalty StrategyWellness Experience (Wellness EX)

Vyomini Workshops: Redefining Customer Journey Through Dignity and Trust

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by Editor0155
Empowering Dignity with Vyomini Workshops: When Awareness Redefines the Customer Journey Picture a young woman in rural Delhi, hesitant at her first menstrual workshop, myths...
Automotive CXCXQuest ExclusiveExecutive InsightsInterview

DriveX Direct’s Consumer-First Model: An Exclusive Interview

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by Editor0241
The Indian two-wheeler market stands at an inflection point. With over 55 million pre-owned vehicles expected by 2027, the shift toward affordability, sustainability, and digital-first...
AI in CXAI StrategyCX LeadershipCXQuest ExclusiveExecutive InsightsIndustry InsightsInterviewLeadershipLeadership InsightsLeadership Interviews

CX Assurance Enables Safe Agentic Scale: An Exclusive Interview

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by Editor0709
Have you ever watched a chatbot confidently give the wrong answer—politely, fluently, and at scale? Now imagine that answer triggering a payment, rejecting a claim,...
AI in CXCustomer Experience (CX)CXQuest ExclusiveDigital TrustIndustry InsightsInterviewLeadership & TransformationLeadership Interviews

Justice Systems: How Aditya Shivkumar Is Redesigning Dispute Resolution at Scale

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by Editor0207
Ever been trapped in a chatbot loop when all you needed was a human who could decide? Now imagine that frustration stretched across 30 days,...
Advertising & MediaBrand StorytellingCX & Audience EngagementCXQuest ExclusiveInterviewLeadership InterviewsMarketing Strategy

Whisper World: Reinventing Advertising Through In-Content Storytelling

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by Editor0241
Whisper World India pioneers In-Content Advertising for non-skippable, high-impact brand storytelling across TV and digital. In today’s fast-evolving media landscape, where audiences have become experts...
CX in 2026CX StrategyCXQuest ExclusiveEnterprise TransformationIndustry InsightsInterviewLeadership Insights

Agentic AI in CX: Richard Smullen on Orchestrating Secure, Scalable, and Human-Centric Experiences

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by Editor0253
Imagine your customer opens a support chat to resolve a payment glitch—and instead of a quick fix, the bot loops generic responses, escalating frustration. Now...