Category : Leadership Insights

CX in 2026CX StrategyCXQuest ExclusiveEnterprise TransformationIndustry InsightsInterviewLeadership Insights

Agentic AI in CX: Richard Smullen on Orchestrating Secure, Scalable, and Human-Centric Experiences

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by Editor0100
Imagine your customer opens a support chat to resolve a payment glitch—and instead of a quick fix, the bot loops generic responses, escalating frustration. Now...
CX LeadershipCX StrategyCXQuest ExclusiveExpert OpinionsInterviewLeadership InsightsThought Leaders

Endear: Leigh Sevin on Humanizing Data-Driven Clienteling

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by Editor0968
In the rapidly shifting landscape of modern retail, the line between digital and in-store experiences is becoming increasingly blurred. Today’s consumers expect continuity — their...
Customer Experience (CX)CX in 2026CX LeadershipCX StrategyCX Strategy & LeadershipCX TechnologyCX TrendsCXQuest ExclusiveExpert OpinionsInterviewLeadership InsightsThought Leaders

Hexnode XDR: Apu Pavithran on SecOps Convergence, UEM Evolution, and the Future of Digital Employee Experience

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by Editor0513
In a digital era defined by workplace transformation and hybrid ecosystems, the lines between IT operations, security, and employee experience are rapidly blurring. For more...
AI & AutomationAI & Digital TransformationCustomer Experience (CX)CX LeadershipCX StrategyCXQuest ExclusiveDigital TransformationEnterprise TechnologyInterviewLeadership InsightsThought Leadership

Intelligent Operations Redefined With Agentic AI

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by Editor0444
Imagine this: A global retailer deploys an AI chatbot to cut customer service costs. Within weeks, the bot frustrates loyal customers by misrouting queries, breaking...
Customer Experience (CX)CX StrategyCXQuest ExclusiveData Privacy & TrustDigital TransformationExpert OpinionsLeadership InsightsRetail CXThought Leaders

Consent-First CX: Designing Retail CX in India’s DPDP Era

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by Editor0325
Designing Retail CX in a Consent-First World By Rakesh Raghuvanshi, Founder & CEO, Sekel Tech How India’s DPDP Act is forcing brands to rethink personalisation,...
CX StrategyCX Strategy & LeadershipE-commerce TrendsExecutive AppointmentLeadership InsightsNews

Flipkart Jane Duke Appointment Boosts CX Governance

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by Editor0448
Flipkart Jane Duke Appointment as Chief Ethics & Compliance Officer Imagine you’re a CX leader at a scaling e-commerce firm. Your teams scramble amid ethics...