Hospitality CX Strategy: Lisa Checchio on Human-Centered Growth in the AI Era
Discover how Lisa Checchio, Chief Commercial Officer at EBG and former Wyndham Hotels & Resorts CMO, approaches customer experience leadership in an AI-driven world. In...
Category : CX Leadership
Solidroad AI Customer Support Training: Mark Hughes on Turning CX Insights Into Agent Action
Solidroad co-founder and CEO Mark Hughes discusses how AI-powered customer support training can connect customer conversation insights with targeted training for human and AI agents....
Parag Patel VergeIO CEO: Enterprise Virtualization Enters a New Infrastructure Cycle
Parag Patel takes the CEO role at VergeIO as enterprises reassess virtualization, private cloud, infrastructure complexity, AI readiness, and the economics of data center modernization....
Mastercard Appoints Amarjit Singh Walia to Accelerate South Asia Payments Growth
Mastercard Appoints Amarjit Singh Walia as Senior Vice President, Account Management, South Asia, signaling a deeper focus on financial institution partnerships, digital payments adoption, and...
Persistent Signaling Discipline at Scale Reshapes CX Trust
Persistent Signaling Discipline at Scale: Why Sustainability Is Becoming the New CX Differentiator Persistent Signaling Discipline at Scale is reflected in its recognition among India’s...
Wellness Experience Design: How Dr Neeru Jain Orchestrates Transformative CX in Luxury Retreats
Can Wellness CX Be Designed Like a Five-Star Product? Have you ever checked into a luxury retreat expecting transformation— only to receive a generic spa...
SGP Best Innovator Award: Amrita University’s Women-Led Marine Climate Model Wins Global Honour
At the World Sustainable Development Summit 2026, Amrita Vishwa Vidyapeetham received the SGP Best Innovator Award under the Global Environment Facility Small Grants Programme. A...
AVGC-XR Multi-State MOU: How IICT Is Reshaping India’s Creative Tech Ecosystem
A Multi-State AVGC-XR Alliance: What It Means for CX and EX Leaders Imagine a gaming start-up in Kochi.Its artists work in isolation.Its curriculum feels outdated.And,...
Flipkart Group Strengthens Leadership
Flipkart Group Strengthens Leadership with Key VP Appointments to Scale Supply Chain and Corporate Communications When Growth Outpaces Governance, Who Steadies the Ship? It’s 10:30...
Motorola Appoints Ipshita Chowdhury as Marketing Head for India; Elevates Enterprise-Grade AI Execution to MEA
When Growth Surges, Does Your Marketing Model Scale With It? Picture this. It’s 8:45 a.m. The Q3 numbers just landed in your inbox.Growth is up...