Category : Leadership

Business StrategyCustomer Experience (CX)Digital TransformationLeadershipSaaS

Chief Revenue Officer: Freshworks Appoints Ian Tickle to Unify Global Sales and CX Strategy

Editor
by Editor073
Freshworks has promoted Ian Tickle to Chief Revenue Officer, unifying global sales, customer success, and customer experience. Why Are CX Leaders Watching Sales Org Structures...
AI in CXCustomer Experience (CX)CX StrategyDigital TransformationLeadership

Who Owns CX in 2026? Governance Models, AI Gaps, and Cross-Functional Strategy

Editor
by Editor0102
Who Owns CX in 2026? Why “It Depends” Is the Only Honest Answer Picture this. Your marketing team just launched a bold campaign.Sales celebrates a...
Digital TransformationLeadershipStrategyTrends

India’s Defence Strategy: Policy-to-Production Lessons

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by Editor066
India’s Defence Manufacturing Strategy: What CX and EX Leaders Must Learn From It Imagine this. A procurement officer reviews a multi-crore defence order.An MSME supplier...
CXQuest ExclusiveInterviewLeadershipLeadership & GovernanceLeadership Insights

AI-Native Enterprise Platforms: How Responsive Is Re-Architecting SaaS for Governed Intelligence

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by Editor0247
AI-Native Enterprise Platforms: Are We Finally Moving Beyond AI Copilots? Ever watched a promising AI chatbot derail a high-stakes RFP response? A sales team races...
CX StrategyIndustry RecognitionInnovation EcosystemsLeadershipSemiconductor & ESDMTech Trends

Technovation Awards 2026: Powering India’s Semiconductor Rise

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by Editor0193
Powering India’s Semiconductor Rise: What CX and EX Leaders Can Learn from the IESA Technovation Awards 2026 You walk into a buzzing convention hall in...
AI in CXAI StrategyCX LeadershipCXQuest ExclusiveExecutive InsightsIndustry InsightsInterviewLeadershipLeadership InsightsLeadership Interviews

CX Assurance Enables Safe Agentic Scale: An Exclusive Interview

Editor
by Editor0617
Have you ever watched a chatbot confidently give the wrong answer—politely, fluently, and at scale? Now imagine that answer triggering a payment, rejecting a claim,...
CX StrategyDigital TransformationLeadershipTechnology & Innovation

GaN and Strategic Capability: What CX Leaders Can Learn from India’s Breakthrough

Editor
by Editor0576
From Denial to Differentiation: What India’s GaN Breakthrough Teaches CX Leaders About Building Strategic Capability A familiar scenario: does this sound like your Monday morning?...