Category : Leadership

AI in CXCustomer Experience (CX)CX LeadershipCXQuest ExclusiveEnterprise TechnologyInterviewLeadershipLeadership InsightsLeadership Interviews

Solidroad AI Customer Support Training: Mark Hughes on Turning CX Insights Into Agent Action

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by Editor0390
Solidroad co-founder and CEO Mark Hughes discusses how AI-powered customer support training can connect customer conversation insights with targeted training for human and AI agents....
AI & CX TechnologyAI in CXAI InfrastructureArtificial IntelligenceContact Center InnovationCustomer Experience (CX)Expert OpinionsLeadershipLeadership InsightsTechnology

AI Economics in the Contact Center: What a Four-H200 Test Revealed About Cost, Capacity and Risk

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by Editor0451
AI economics in the contact center extends beyond token pricing. The Call Center Doctors’ four-H200 test with DeepSeek-V4.1-Flash examines GPU costs, capacity, latency, security, utilisation...
Cloud & InfrastructureCX LeadershipCX Strategy & LeadershipEnterprise TechnologyExecutive AppointmentLeadership

Parag Patel VergeIO CEO: Enterprise Virtualization Enters a New Infrastructure Cycle

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by Editor0317
Parag Patel takes the CEO role at VergeIO as enterprises reassess virtualization, private cloud, infrastructure complexity, AI readiness, and the economics of data center modernization....
Customer Experience (CX)CXQuest ExclusiveLeadershipLeadership Interviews

Digital Economy Complexity: Evin Conway Engineering Trust at Scale

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by Editor0316
Customer experience is no longer a differentiator—it is the operating system of modern enterprises. As organizations scale across geographies and platforms, the real challenge lies...