AI Archives - CX Quest

New Relic Appoints Masakiyo Furudate to Redefine Observability Leadership in Japan

EditorApril 13, 2026April 13, 2026

by EditorApril 13, 2026April 13, 20260154

New Relic Appoints Masakiyo Furudate at a moment when observability is undergoing a structural transformation—from a backend monitoring capability to a front-line driver of customer...

AI & Digital Transformation Enterprise Technology

Indium launches The Lifter to Transform Technical Debt into CX Advantage

EditorApril 10, 2026April 10, 2026

by EditorApril 10, 2026April 10, 20260518

Indium launches The Lifter: Rewriting Enterprise Modernization Through Software Archaeology Indium launches The Lifter at a moment when enterprise transformation is being constrained not by...

Customer Experience (CX)Technology

CrowdStrike and HCLTech Redefine Cybersecurity with AI CTEM

EditorApril 8, 2026April 8, 2026

by EditorApril 8, 2026April 8, 20260502

Security Is Becoming the Backbone of Customer Experience The expanded partnership between CrowdStrike and HCLTech signals more than a product evolution—it reflects a deeper transformation...

CX Trends News

WhatsApp Voice Calling Transforms Enterprise CX with Chat360–Meta Partnership

EditorDecember 8, 2025December 8, 2025

by EditorDecember 8, 2025December 8, 20250239

Chat360 and Meta Partnership Ushers in a New Era for Voice-Driven CX on WhatsApp In today’s fast-paced digital world, customers don’t just want to be...

CXQuest Exclusive Interview

GCC Ecosystem in India: InCommon’s Outcome-Driven Model

EditorDecember 1, 2025December 1, 2025

by EditorDecember 1, 2025December 1, 20250528

In today’s global business landscape, the concept of building offshore teams is no longer about plugging resource gaps or lowering costs. It’s about creating agile,...

CXQuest Exclusive Interview Thought Leaders

AI-Powered Therapy: Ali Yilmaz, Co-founder and CEO of Aitherapy

EditorNovember 26, 2025November 26, 2025

by EditorNovember 26, 2025November 26, 20250428

In today’s fast-evolving digital landscape, customer experience (CX) is dramatically reshaped by technological advancements, especially AI. Few understand this better than Ali Yilmaz, Co-founder and...

CX Trends CXQuest Exclusive Expert Opinions Thought Leaders

AI Trends Shaping Marketing and Customer Experience in 2026

EditorNovember 25, 2025November 25, 2025

by EditorNovember 25, 2025November 25, 20250740

Cro Metrics 2026 Predictions By Gwen Hammes, Co-CEO at Cro Metrics 1. Consumers Draw Deliberate Lines Between AI Delegation and Personal Experience Consumers will become...

CX Trends News

AI-driven Resolution Platform: Zendesk and Microsoft 365 Employee Service

EditorNovember 20, 2025November 20, 2025

by EditorNovember 20, 2025November 20, 20250598

Zendesk’s expanded integration with Microsoft 365 brings a new era of AI-powered employee service, redefining how IT, HR, and Finance teams deliver support. This collaboration...

News

Google: $15B AI Compute Empire in India Transforms CX and EX

EditorOctober 17, 2025

by EditorOctober 17, 20250468

Google Drops $15B to Turn India into Its Next AI Compute Empire: What It Means for CX and EX Leaders Every tech giant makes big...

News

Deloitte AI Report Error Forces Government Refund

EditorOctober 7, 2025October 7, 2025

by EditorOctober 7, 2025October 7, 202502019

Imagine being a government client who spends nearly half a million dollars on a consulting report, expecting trusted analysis from one of the world’s leading...

Tag : AI

New Relic Appoints Masakiyo Furudate to Redefine Observability Leadership in Japan

Indium launches The Lifter to Transform Technical Debt into CX Advantage

CrowdStrike and HCLTech Redefine Cybersecurity with AI CTEM

WhatsApp Voice Calling Transforms Enterprise CX with Chat360–Meta Partnership

GCC Ecosystem in India: InCommon’s Outcome-Driven Model

AI-Powered Therapy: Ali Yilmaz, Co-founder and CEO of Aitherapy

AI Trends Shaping Marketing and Customer Experience in 2026

AI-driven Resolution Platform: Zendesk and Microsoft 365 Employee Service

Deloitte AI Report Error Forces Government Refund

AI-Powered Farmer Experience Transformation: IIT Ropar’s ANNAM.AI and the Rise of India’s...

Preventive Cognitive Experience Design in Healthcare: How Ivory Is Rewiring Early Detection...

AI Marketing Decision Intelligence: POMO Founder Praneet Dutta on Autonomous Marketing Operations...

WestCX Orchestrate™: Unifying the Fragmented Customer Journey into a Seamless System of...

AI-first CX infrastructure: Exotel Reorganizes Leadership to Scale Enterprise AI Operations

Semiconductor Chip: India’s First Made-in-India by December 2025

Smartphone Manufacturing: India Is Now World Leader in...

AWS Outage: What Caused the 2025 Internet Meltdown...

BRICS Nations Are Breaking Free from Dollar Dominance...

Kompact AI / Accessible AI: A Customer-Centric Revolution