ProHanceCX Workforce Management Strategy Gains New Leadership with Ankur Agarwal
ProHance appoints former Verint sales leader Ankur Agarwal to lead ProHanceCX Sales as the company strengthens its push into enterprise workforce management....
Tag : AI
Freshworks names Ryan Manning chief product and technology officer — a strategic move to unify product and engineering for AI-first CX
Freshworks names Ryan Manning chief product and technology officer as Chief Product and Technology Officer, a change that consolidates product and technology strategy at a...
AI-Powered Customer Experience Orchestration in India Reshapes Enterprise CX as Consumers Demand Faster, Smarter Service
Customer experience has moved beyond being a support function to become a decisive competitive differentiator. The latest State of Customer Experience report from Genesys suggests...
Vertex Group Champions AI-Human Synergy: Gagan Arora on the Future of Customer Experience, AI and Global Outsourcing
In this exclusive CXQuest interview, Gagan Arora, Founder & President of Vertex Group, explains how AI-human collaboration is reshaping customer experience, outsourcing, talent development, and...
Coforge Brings AI-Powered Zero Trust Security to Support Trusted Digital Customer Experiences
Coforge Brings AI-Powered Zero Trust Security with SecureEdge2Cloud, combining AI, Zero Trust, and cloud security to help enterprises protect digital ecosystems while enhancing customer trust,...
Konnect Insights Helping Global Brands Turn Customer Conversations into Business Intelligence: An Interview With Sameer Narkar
Artificial Intelligence is reshaping customer experience from a support function into a strategic business capability. In this exclusive CXQuest leadership interview, Sameer Narkar, Founder &...
New Relic Appoints Masakiyo Furudate to Redefine Observability Leadership in Japan
New Relic Appoints Masakiyo Furudate at a moment when observability is undergoing a structural transformation—from a backend monitoring capability to a front-line driver of customer...
Indium launches The Lifter to Transform Technical Debt into CX Advantage
Indium launches The Lifter: Rewriting Enterprise Modernization Through Software Archaeology Indium launches The Lifter at a moment when enterprise transformation is being constrained not by...
CrowdStrike and HCLTech Redefine Cybersecurity with AI CTEM
Security Is Becoming the Backbone of Customer Experience The expanded partnership between CrowdStrike and HCLTech signals more than a product evolution—it reflects a deeper transformation...