Experience Continuity: What Ancient History Teaches Modern CX Leaders About Trust
What Ancient Coins Can Teach CX Leaders About Experience Design, Trust, and Legacy When a customer walks into a museum, downloads a brand app, or...
Tag : AI in CX
AI-First: Newgen’s Ritesh Varma Envisions AI-First Insurance, for Viksit Bharat 2047
Picture this: a customer in a Tier-3 town files a motor insurance claim through a chatbot. Instead of waiting days for manual assessment, an AI...
Trust-First AI in Customer Experience: Lessons CX Leaders Can Learn from India’s Creative Economy Debate
When AI Scales Faster Than Trust: What CX Leaders Can Learn from India’s Creative Economy Debate This article explores why Trust-First AI in Customer Experience...
Voice-First AI in Customer Service: The True Future of Enterprise CX
Editor’s Note By the CXQuest Editorial Team As enterprises continue to explore the boundaries of AI-powered customer service, the debate between chatbots and voice-first interfaces...
2025 OnCon Icon Awards: CX Lessons from Top Teams
2025 OnCon Icon Awards: What CX Leaders Can Learn From the World’s Most Recognized Teams The Monday Morning Crisis That Reveals Everything About CX Culture...
MVP to MVX: Zoho’s Prashanth Krishnaswami Redefines Customer Experience
Interview Feature with CX Quest Imagine reaching out to customer support in 2025: an AI-driven chatbot greets you instantly, but it fails to understand the...
Zoho WorkDrive: Revolutionizing CX Collaboration and Intelligent Workflows
Picture this: a marketing team scattered across continents, juggling documents, emails, and voice notes while a project deadline looms. The chatbot pings with updates, half...
CX 2026: Trust, AI Balance & Rising Expectations from Sogolytics Index
The New CX Imperative: Trust, Transparency, and Technology in Balance for 2026 When was the last time you stayed loyal to a brand after a...
Voice + AI: How Smart Automation Is Redefining Customer Experience
Voice is Evolving – Not Disappearing: Why It Remains the Heartbeat of Customer Experience –By Chris Angus, VP of CX Expansion at 8×8 The rise...
Consistency Paradox: Customers Might Prefer an Algorithm Over You
Imagine this scenario of Consistency Paradox. You call your bank to dispute a charge. The agent, let’s call him Mark, is helpful, empathetic, and waives...