Tag : CX

Cloud & InfrastructureEnterprise Technology

VergeIO Expands to Europe: Infrastructure Simplification Becomes the Bigger Story

Editor
by Editor0152
VergeIO's EMEA expansion is more than a regional sales move. Its strategy combines local customer and partner capability with VergeOS, a platform designed to consolidate...
AI in CXCustomer Experience (CX)CX LeadershipCXQuest ExclusiveEnterprise TechnologyInterviewLeadershipLeadership InsightsLeadership Interviews

Solidroad AI Customer Support Training: Mark Hughes on Turning CX Insights Into Agent Action

Editor
by Editor0193
Solidroad co-founder and CEO Mark Hughes discusses how AI-powered customer support training can connect customer conversation insights with targeted training for human and AI agents....
AI & AutomationArtificial IntelligenceContact Center InnovationCustomer Experience (CX)CXQuest ExclusiveInterviewLeadership InsightsLeadership Interviews

Agentic AI in Contact Centers: Alexander Kloubek on How AI-First Models Are Rewiring Customer Experience

Editor
by Editor02466
The contact center is entering an agentic era. Alexander Kloubek, Managing Director, Global Go to Market Leader for AI/Agentic Contact Center, NTT DATA, explains how...
Customer Experience (CX)CXQuest ExclusiveDigital TransformationHealthcare CXInterviewLeadership Interviews

Healthcare Customer Experience: Gaurav Dubey on Building Connected Healthcare Journeys

Editor
by Editor02993
Gaurav Dubey, Founder and CEO of LivLong 365, discusses how technology, integrated care and the Payvidor model can transform healthcare customer experience in India....
Artificial IntelligenceCustomer Experience (CX)Digital TransformationExperience Economy

Attraction Pass Platform: How FunPass Is Redefining the Digital Visitor Experience

Editor
by Editor02723
FunPass is transforming destination experiences through an AI-powered attraction pass platform that simplifies travel planning, digital access, and customer engagement....
AI in CXCustomer Experience (CX)CX TransformationCXQuest ExclusiveData & AnalyticsDigital TransformationEnterprise AIEnterprise TechnologyInterviewLeadership InsightsLeadership InterviewsThought Leadership

Polestar Analytics is Redefining Enterprise AI: Ashwin Kalra on AI-Powered Customer Experience, Personalization, and Intelligent Business Transformation

Editor
by Editor02377
How is Enterprise AI transforming customer experience? In this exclusive CXQuest interview, Ashwin Kalra of Polestar Analytics explains how AI, intelligent workflows, personalization, and measurable...
Artificial IntelligenceCustomer Experience (CX)Digital TransformationEnterprise Technology

AI-Powered Customer Experience Orchestration in India Reshapes Enterprise CX as Consumers Demand Faster, Smarter Service

Editor
by Editor02612
Customer experience has moved beyond being a support function to become a decisive competitive differentiator. The latest State of Customer Experience report from Genesys suggests...
CX StrategyCXQuest ExclusiveDigital TransformationInterviewLeadership InsightsLeadership Interviews

Vertex Group Champions AI-Human Synergy: Gagan Arora on the Future of Customer Experience, AI and Global Outsourcing

Editor
by Editor0220
In this exclusive CXQuest interview, Gagan Arora, Founder & President of Vertex Group, explains how AI-human collaboration is reshaping customer experience, outsourcing, talent development, and...
Customer Experience (CX)CybersecurityDigital ExperienceDigital TrustEnterprise SecurityEnterprise Technology

Cloudflare Precursor behavioral bot detection platform reshapes customer experience through continuous bot defense

Editor
by Editor0184
Cloudflare has introduced the Cloudflare Precursor behavioral bot detection platform, a continuous behavioral validation engine that detects sophisticated bots without interrupting legitimate users. By replacing...