In an era where digital trust is the new currency, Sedax is pioneering a transformative approach to KYC—one that prioritizes security, convenience, and customer experience...
Media Vantage: A CX Visionary’s Playbook In the dynamic and ever-evolving world of brand storytelling and talent representation, few names resonate as powerfully as Aahuti...
Customer experience or CX transformations frequently promise transformational results. However, many organizations struggle to deliver meaningful outcomes from their investments. Meanwhile, consulting firms aggressively compete...
From Multiplex to Living Room: Sushil Motwani on Redefining CX in India’s Home Entertainment Revolution In the wake of the pandemic, the way India consumes...
Rediscovering Culinary Roots: Marriott International Recipe for Exceptional Customer Experience In a world where customer expectations evolve faster than ever, the hospitality industry faces the...
Turning Adversity into Achievement: How Afcons Elevated CX with the World’s Highest Single-Arch Chenab Railway Bridge In the realm of modern infrastructure, customer experience (CX)...
Driving CX Excellence: Genesys Honors APAC Partners for AI-Powered Innovation In today’s fast-evolving customer experience (CX) landscape, innovation is no longer optional. Rather, it has...
Edge AI in Automotive CX: Enhancing Touchless Experiences with UWB Edge AI Customer Experience Drives Business Growth In today’s fast-paced world, convenience drives loyalty. Customers...
HCL Unica+ Ushers in the Future of Martech with Agentic AI In a bold move to reshape the marketing technology (martech) space, HCLSoftware has launched...
The Customer Experience – Shaping the Future of Cleaning as a Strategic Asset Customer experience is evolving rapidly. Today, it goes far beyond routine service...