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Vertex Group Champions AI-Human Synergy: Gagan Arora on the Future of Customer Experience, AI and Global Outsourcing

EditorJuly 15, 2026July 15, 2026

by EditorJuly 15, 2026July 15, 20260103

In this exclusive CXQuest interview, Gagan Arora, Founder & President of Vertex Group, explains how AI-human collaboration is reshaping customer experience, outsourcing, talent development, and...

CX Strategy Leadership

Talent-driven CX: Why Employee Experience Is Reshaping Customer Strategy

EditorApril 14, 2026April 14, 2026

by EditorApril 14, 2026April 14, 20260168

Talent-driven CX is emerging as the new foundation of customer experience. This analysis explores how employee experience, talent strategy, and AI-driven skills are reshaping CX...

Customer Insights Leadership

Mahindra International School Pune Leads Shift in Global Education Standards

EditorApril 5, 2026April 5, 2026

by EditorApril 5, 2026April 5, 20260188

Mahindra International School Pune Signals a Shift in International Education Leadership Mahindra International School Pune is positioning itself at the center of a structural shift...

AI & CX Technology Leadership

Excelsoft Appoints Doreswamy as CEO: A Strategic Shift Toward AI-Led EdTech Scale

EditorMarch 28, 2026March 28, 2026

by EditorMarch 28, 2026March 28, 20260188

The announcement that Excelsoft Appoints Doreswamy as CEO represents more than a leadership update—it marks a structural shift in how the company is positioning itself...

Customer Experience (CX)Digital Transformation

Piped Natural Gas: India’s LPG Crisis Drives CX Innovation

EditorMarch 21, 2026March 21, 2026

by EditorMarch 21, 2026March 21, 20260189

India’s Energy Crisis Spurs a CX Inflection: Piped Natural Gas as a Resilience Strategy India’s energy ecosystem is confronting a structural stress test. Disruptions to...

CX Strategy Digital Transformation

Cadence Bets on India Leadership to Drive Innovation Scale

EditorMarch 17, 2026March 17, 2026

by EditorMarch 17, 2026March 17, 20260220

Cadence Strengthens India Leadership to Scale Innovation and Ecosystem Collaboration Cadence has appointed Dr. Alok Jain as Managing Director for its India operations, reinforcing the...

Customer Experience (CX)Leadership Strategy Trends

Behavior Change: The Missing Link in Climate and CX Transformation

EditorFebruary 26, 2026February 26, 2026

by EditorFebruary 26, 2026February 26, 20260240

Lifestyle and Behavior Change are the New Climate Battleground: What CX & EX Leaders Must Learn from Delhi Climate Innovation Week A plastic bag. A...

CXQuest Exclusive Expert Opinions Interview Thought Leaders

Culture Transformation in CX: Annette Franz on the Power of Employee and Customer Understanding

EditorDecember 20, 2025December 20, 2025

by EditorDecember 20, 2025December 20, 20250593

Imagine a boardroom where metrics flash on screens and strategies unfold on slides, yet the real story simmers in the quiet moments—when an employee hesitates...

CXQuest Exclusive Expert Opinions Thought Leaders

Misalignment: The Hidden Cost That Puts Customer Experience at Risk

EditorDecember 8, 2025

by EditorDecember 8, 20250461

The Hidden Cost of Internal Misalignment and Why It Puts CX at Risk -By Christina Garnett, Chief Customer and Communications Officer, neuemotion Most companies describe...

News

Workplace Mental Health – Building Resilient, Supportive Workplaces

EditorOctober 11, 2025October 11, 2025

by EditorOctober 11, 2025October 11, 20250350

When Silence Speaks Louder: Transforming Workplace Mental Health Through The Art of Listening Walk into any bustling office and you’ll hear the familiar symphony of...

Tag : Leadership

Vertex Group Champions AI-Human Synergy: Gagan Arora on the Future of Customer Experience, AI and Global Outsourcing

Talent-driven CX: Why Employee Experience Is Reshaping Customer Strategy

Mahindra International School Pune Leads Shift in Global Education Standards

Excelsoft Appoints Doreswamy as CEO: A Strategic Shift Toward AI-Led EdTech Scale

Piped Natural Gas: India’s LPG Crisis Drives CX Innovation

Cadence Bets on India Leadership to Drive Innovation Scale

Behavior Change: The Missing Link in Climate and CX Transformation

Culture Transformation in CX: Annette Franz on the Power of Employee and Customer Understanding

Misalignment: The Hidden Cost That Puts Customer Experience at Risk

Workplace Mental Health – Building Resilient, Supportive Workplaces

Polestar Analytics is Redefining Enterprise AI: Ashwin Kalra on AI-Powered Customer Experience,...

AI-Powered Customer Experience Orchestration in India Reshapes Enterprise CX as Consumers Demand...

Audio Deepfake Detection: Tarini Sai Padmanabhuni on Building Digital Trust in the...

Cyber Resilience Using AI-Driven Security and Governance Frameworks | Interview with Kunal...

Vertex Group Champions AI-Human Synergy: Gagan Arora on the Future of Customer...

Smartphone Manufacturing: India Is Now World Leader in...

Semiconductor Chip: India’s First Made-in-India by December 2025

AWS Outage: What Caused the 2025 Internet Meltdown...

BRICS Nations Are Breaking Free from Dollar Dominance...

Kompact AI / Accessible AI: A Customer-Centric Revolution