Tag : CX strategy

CX Benchmarks

JCA: Johnson Controls Arabia Rewrites the CX Playbook

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A Historic Achievement by JCA Worth Studying Customer experience isn’t just a buzzword anymore. Moreover, it’s become the ultimate differentiator in today’s competitive landscape. Furthermore,...
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Rajnish Gupta of Tenable on Tackling Hidden SaaS Risks

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Rajnish Gupta, Managing Director and Country Manager at Tenable India, joins CX Quest for a compelling conversation on the future of cloud AI security—a critical...
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LCNC CX: Balancing Speed with User-Centric Design

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The LCNC Wake-Up Call: Prioritizing Customer Experience in the Rush for Speed The Low-Code/No-Code (LCNC) industry stands at a critical crossroads. Meanwhile, customer experience principles...
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Tiger Analytics Enterprise AI Partner Win Redefines CX Strategy

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CX Transformation Through Enterprise AI: Tiger Analytics Named 2025 Databricks Enterprise AI Partner of the Year In today’s rapidly evolving business landscape, customer experience (CX)...
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Business Culture: A Blueprint for Lasting Growth in CX

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Redesign Your Business Culture Around Customer Experience In the age of hyper-personalized commerce, businesses must rethink what truly drives success. Spoiler alert—it’s not just the...
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KiranaPro Hack: When Cybersecurity Fails, CX Pays the Price

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CX in Crisis Mode — What the KiranaPro Hack Teaches Us About Customer Experience Resilience Customer experience (CX) today is no longer limited to smooth...
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Big Four Breakaway: India’s Push for Homegrown Audit Giants

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India to Build Its Own Big Four: A CX Revolution in Professional Services The customer experience (CX) journey begins long before a service is delivered....
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Adobe AI Agents Transform Marketing Workflows and Data Insights

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Adobe Introduces AI Agents to Streamline Marketing and Data Insights Adobe has recently introduced two new AI-powered agents, designed specifically to support marketers and experience...