Palo Alto Networks–CyberArk: Why Identity Security Is Now a CX ImperativeEditorFebruary 12, 2026February 12, 2026February 12, 2026February 12, 2026040
Oracle Fusion Cloud AI Agents: Redefining Intelligent Customer Experience at ScaleEditorFebruary 12, 2026February 12, 2026February 12, 2026February 12, 2026078
Breaking Silos with Hybrid AI: How E-Commerce CX Leaders Can Unify Journeys...EditorFebruary 12, 2026February 12, 2026February 12, 2026February 12, 2026050
Full-Stack Edge AI: How Microchip Is Reshaping Real-Time CX IntelligenceEditorFebruary 12, 2026February 12, 2026February 12, 2026February 12, 2026040
PM-WANI Public Wi-Fi: How India’s Open Internet Network Impacts Users and BusinessesEditorFebruary 12, 2026February 12, 2026February 12, 2026February 12, 20260162
When AI Promises Everything but Delivers Friction: A CX Leader’s Guide to...EditorFebruary 12, 2026February 12, 2026February 12, 2026February 12, 2026052
NDTV Masterstroke Art Awards 2026: What CX Leaders Can Learn About Human-Centered...EditorFebruary 11, 2026February 11, 2026February 11, 2026February 11, 2026057
CX StrategyDavos 2026: Why India’s Built Environment Is the Next CX Growth EngineEditorFebruary 8, 2026February 8, 2026February 8, 2026February 8, 20260467
Customer Experience (CX)Google’s Bengaluru Expansion: What It Means for CX, EX, and Global Tech...EditorFebruary 6, 2026February 6, 2026February 6, 2026February 6, 20260118
Brand ExperienceYuto Horigome and G-SHOCK: A CX Lesson in Cultural Trust and Brand...EditorFebruary 5, 2026February 5, 2026February 5, 2026February 5, 2026085
AI & AutomationAI-First Customer Service: Why Zendesk’s COO Move Signals the Next CX Operating...EditorFebruary 4, 2026February 4, 2026February 4, 2026February 4, 20260155
CX StrategyEnsono Strengthens CX and EX Strategy with Experience-Led Talent LeadershipEditorJanuary 19, 2026January 19, 2026January 19, 2026January 19, 20260365
Executive AppointmentFlipkart Jane Duke Appointment Boosts CX GovernanceEditorJanuary 15, 2026January 15, 2026January 15, 2026January 15, 20260411
AI-Human Gap: How CX Leaders Can Bridge Empathy, Automation, and AgenticEditorDecember 26, 2025December 26, 2025by EditorDecember 26, 2025December 26, 20250557Bridging the AI-Human Gap: Empowering CX Leaders in the Agentic Era Picture CX leader Priya...
Customer Experience in 2026: 4 AI Shifts Every Leader Must KnowEditorDecember 21, 2025December 21, 2025December 21, 2025December 21, 20250549
Tier‑2 GCC CX Playbook: How India’s New GCC Hubs Are Rewiring Customer...EditorDecember 11, 2025December 11, 2025December 11, 2025December 11, 20250643
CX Trends in 2025: AI Agents, Hyper-Personalization & Omnichannel MasteryEditorDecember 10, 2025December 10, 2025December 10, 2025December 10, 202501205
Vaccine Hesitancy Crisis: How CX Leaders Build Healthcare TrustEditorDecember 6, 2025December 6, 2025December 6, 2025December 6, 20250193
AWS Outage: What Caused the 2025 Internet Meltdown and Its Global CX ImpactEditorOctober 24, 2025October 24, 2025October 24, 2025October 24, 20250
Customer Experience in 2025: Transforming Travel with TripJackEditorJanuary 1, 2025January 1, 2025January 1, 2025January 1, 20250
Leeford Healthcare CX: Pharma with Quality and CareEditorMay 16, 2025May 16, 2025May 16, 2025May 16, 20250
Gurpal Singh on Transforming CX at StartekEditorJanuary 29, 2025January 30, 2025January 29, 2025January 30, 20250
Social Engineering Attacks 2025: Evolving Threats and Defense StrategiesEditorAugust 25, 2025August 25, 2025August 25, 2025August 25, 20250
CX Automation Chain: VergeIO Redefines Efficiency with Packer and Ansible IntegrationEditorDecember 18, 2025December 18, 2025by EditorDecember 18, 2025December 18, 20250
Digital Infrastructure Sustainability: Equinix Leads IDC MarketScape 2025-2026EditorDecember 14, 2025December 14, 2025by EditorDecember 14, 2025December 14, 20250
Remote MCP Support: Google’s Game-Changer for CX ArchitectureEditorDecember 12, 2025December 12, 2025by EditorDecember 12, 2025December 12, 20250
