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Customer Experience (CX)

NDTV Masterstroke Art Awards 2026: What CX Leaders Can Learn About Human-Centered Experience Design

February 11, 2026February 11, 2026350

Healthcare CX: How AI-Driven Workflow Orchestration Is Reshaping Healthcare Operations

Java in 2026: Why CX Leaders Must Rethink AI, Cloud Costs, and Experience Infrastructure

Mastek’s Leeds Expansion: What It Signals for AI-Led CX in the UK

Genesys’ Agentic Virtual Agent: From Conversational AI to Autonomous Enterprise CX

AWS Premier Tier: Why Sonata Software’s Milestone Matters for CX Leaders

AI-Led Digital Adoption: How Whatfix Is Redefining Clinician Experience in Healthcare

CX Leadership

Leadership Depth: Why Finance and HR Are Now Core CX Strategy

February 10, 2026February 10, 2026470

Blutic’s GTM Verification: Why Google-Approved Consent Is Now a CX Imperative

The New Architecture of Trust: How Navi Is Redefining Customer Experience

HCLTech’s 2026 Fortune Recognition: Why “Most Admired” Companies Win the Experience War

Agentic AI in CX: Richard Smullen on Orchestrating Secure, Scalable, and Human-Centric Experiences

Latest News

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  • AI & Automation
  • AI & Digital Transformation
  • AI & Emerging Technologies
  • AI & Tech Trends

NDTV Masterstroke Art Awards 2026: What CX Leaders Can Learn About Human-Centered Experience Design

EditorFebruary 11, 2026February 11, 2026
February 11, 2026February 11, 2026035

Healthcare CX: How AI-Driven Workflow Orchestration Is Reshaping Healthcare Operations

EditorFebruary 11, 2026February 11, 2026
February 11, 2026February 11, 2026082

Java in 2026: Why CX Leaders Must Rethink AI, Cloud Costs, and...

EditorFebruary 11, 2026February 11, 2026
February 11, 2026February 11, 2026047

Mastek’s Leeds Expansion: What It Signals for AI-Led CX in the UK

EditorFebruary 11, 2026February 11, 2026
February 11, 2026February 11, 2026037

Genesys’ Agentic Virtual Agent: From Conversational AI to Autonomous Enterprise CX

EditorFebruary 11, 2026February 11, 2026
February 11, 2026February 11, 2026055

AWS Premier Tier: Why Sonata Software’s Milestone Matters for CX Leaders

EditorFebruary 10, 2026February 10, 2026
February 10, 2026February 10, 20260236

AI-Led Digital Adoption: How Whatfix Is Redefining Clinician Experience in Healthcare

EditorFebruary 10, 2026February 10, 2026
February 10, 2026February 10, 2026068

CX Trends

CX Strategy

Davos 2026: Why India’s Built Environment Is the Next CX Growth Engine

EditorFebruary 8, 2026February 8, 2026
February 8, 2026February 8, 20260461
Customer Experience (CX)

Google’s Bengaluru Expansion: What It Means for CX, EX, and Global Tech...

EditorFebruary 6, 2026February 6, 2026
February 6, 2026February 6, 20260112
Brand Experience

Yuto Horigome and G-SHOCK: A CX Lesson in Cultural Trust and Brand...

EditorFebruary 5, 2026February 5, 2026
February 5, 2026February 5, 2026082

Executive Appointment

AI & Automation

AI-First Customer Service: Why Zendesk’s COO Move Signals the Next CX Operating...

EditorFebruary 4, 2026February 4, 2026
February 4, 2026February 4, 20260151
CX Strategy

Ensono Strengthens CX and EX Strategy with Experience-Led Talent Leadership

EditorJanuary 19, 2026January 19, 2026
January 19, 2026January 19, 20260362
Executive Appointment

Flipkart Jane Duke Appointment Boosts CX Governance

EditorJanuary 15, 2026January 15, 2026
January 15, 2026January 15, 20260408

Latest Insights/Blogs

AI-Human Gap: How CX Leaders Can Bridge Empathy, Automation, and Agentic

EditorDecember 26, 2025December 26, 2025
by EditorDecember 26, 2025December 26, 20250555
Bridging the AI-Human Gap: Empowering CX Leaders in the Agentic Era Picture CX leader Priya...

Customer Experience in 2026: 4 AI Shifts Every Leader Must Know

EditorDecember 21, 2025December 21, 2025
December 21, 2025December 21, 20250547

Tier‑2 GCC CX Playbook: How India’s New GCC Hubs Are Rewiring Customer...

EditorDecember 11, 2025December 11, 2025
December 11, 2025December 11, 20250636

CX Trends in 2025: AI Agents, Hyper-Personalization & Omnichannel Mastery

EditorDecember 10, 2025December 10, 2025
December 10, 2025December 10, 202501202

Vaccine Hesitancy Crisis: How CX Leaders Build Healthcare Trust

EditorDecember 6, 2025December 6, 2025
December 6, 2025December 6, 20250193

Expert Opinions

AWS Outage: What Caused the 2025 Internet Meltdown and Its Global CX Impact

EditorOctober 24, 2025October 24, 2025
October 24, 2025October 24, 20250

Customer Experience in 2025: Transforming Travel with TripJack

EditorJanuary 1, 2025January 1, 2025
January 1, 2025January 1, 20250

Leeford Healthcare CX: Pharma with Quality and Care

EditorMay 16, 2025May 16, 2025
May 16, 2025May 16, 20250

Gurpal Singh on Transforming CX at Startek

EditorJanuary 29, 2025January 30, 2025
January 29, 2025January 30, 20250

Social Engineering Attacks 2025: Evolving Threats and Defense Strategies

EditorAugust 25, 2025August 25, 2025
August 25, 2025August 25, 20250
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CX Benchmarks

CX Automation Chain: VergeIO Redefines Efficiency with Packer and Ansible Integration

EditorDecember 18, 2025December 18, 2025
by EditorDecember 18, 2025December 18, 20250

Digital Infrastructure Sustainability: Equinix Leads IDC MarketScape 2025-2026

EditorDecember 14, 2025December 14, 2025
by EditorDecember 14, 2025December 14, 20250

Remote MCP Support: Google’s Game-Changer for CX Architecture

EditorDecember 12, 2025December 12, 2025
by EditorDecember 12, 2025December 12, 20250
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