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Customer Experience (CX)

Identity Security Digital Trust Sri Lanka Gains Momentum as Saviynt Expands Through ORIN Partnership

June 18, 2026June 18, 2026180

JVM Vulnerability Risk Assessment: AI Is Reshaping Java Security

Space Technology & Research Program 2026: ISRO Launches Flagship Education Initiative

Mastercard Appoints Amarjit Singh Walia to Accelerate South Asia Payments Growth

Regal AI Agents Hit 500m Calls Milestone as Voice AI Enters a New Growth Era

Cadence to Advance Design Technology Co-Optimization for Intel 14A as AI Reshapes Semiconductor Design

Circular Economy CX: Building Trust Infrastructure for India’s Recommerce Future

Cybersecurity

India Network Security Policy Management Partnership Signals a New Approach to Enterprise Cyber Resilience

June 9, 2026June 9, 20262470

Clean-Label Food Customer Trust: 10on10 Foods CEO Ashish Bajaj on Freshness, Nutrition, and Rebuilding India’s...

AI Data Center Memory Disaggregation Infrastructure Shapes Next-Generation AI Scale as Microchip Expands Connectivity Portfolio

Conversational Intelligence and Workforce Communications Reshape Enterprise CX Infrastructure as 8×8 Launches Pulse and Resolve

Agentic AI Customer Experience Transformation: Apexon on Scaling Autonomous Enterprise Systems Responsibly

Latest News

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  • AI & CX Technology

Identity Security Digital Trust Sri Lanka Gains Momentum as Saviynt Expands Through ORIN Partnership

EditorJune 18, 2026June 18, 2026
June 18, 2026June 18, 2026018

JVM Vulnerability Risk Assessment: AI Is Reshaping Java Security

EditorJune 18, 2026June 18, 2026
June 18, 2026June 18, 2026042

Space Technology & Research Program 2026: ISRO Launches Flagship Education Initiative

EditorJune 17, 2026
June 17, 2026056

Mastercard Appoints Amarjit Singh Walia to Accelerate South Asia Payments Growth

EditorJune 15, 2026June 15, 2026
June 15, 2026June 15, 2026076

Regal AI Agents Hit 500m Calls Milestone as Voice AI Enters a...

EditorJune 12, 2026June 12, 2026
June 12, 2026June 12, 20260704

Cadence to Advance Design Technology Co-Optimization for Intel 14A as AI Reshapes...

EditorJune 11, 2026June 11, 2026
June 11, 2026June 11, 20260111

Circular Economy CX: Building Trust Infrastructure for India’s Recommerce Future

EditorJune 11, 2026June 11, 2026
June 11, 2026June 11, 202601020

CX Trends

CX Strategy

AWWA Partners with Amazon India to Empower Women Entrepreneurs from Army Families

EditorMarch 6, 2026March 6, 2026
March 6, 2026March 6, 20260539
Climate Tech

Delhi Climate Innovation Week 2026: How India Is Shaping Scalable Climate &...

EditorMarch 4, 2026March 4, 2026
March 4, 2026March 4, 20260434
Strategy

Zero Referral Fees: How Amazon India’s 2026 Move Reshapes CX, Seller Economics...

EditorMarch 2, 2026March 2, 2026
March 2, 2026March 2, 20260719

Executive Appointment

Executive Appointment

Mastercard Appoints Amarjit Singh Walia to Accelerate South Asia Payments Growth

EditorJune 15, 2026June 15, 2026
June 15, 2026June 15, 2026076
AI & Automation

AI-First Customer Service: Why Zendesk’s COO Move Signals the Next CX Operating...

EditorFebruary 4, 2026February 4, 2026
February 4, 2026February 4, 20260775
CX Strategy

Ensono Strengthens CX and EX Strategy with Experience-Led Talent Leadership

EditorJanuary 19, 2026January 19, 2026
January 19, 2026January 19, 20260761

Latest Insights/Blogs

AI-Human Gap: How CX Leaders Can Bridge Empathy, Automation, and Agentic

EditorDecember 26, 2025December 26, 2025
by EditorDecember 26, 2025December 26, 202501018
Bridging the AI-Human Gap: Empowering CX Leaders in the Agentic Era Picture CX leader Priya...

Customer Experience in 2026: 4 AI Shifts Every Leader Must Know

EditorDecember 21, 2025December 21, 2025
December 21, 2025December 21, 20250963

Tier‑2 GCC CX Playbook: How India’s New GCC Hubs Are Rewiring Customer...

EditorDecember 11, 2025December 11, 2025
December 11, 2025December 11, 202502081

CX Trends in 2025: AI Agents, Hyper-Personalization & Omnichannel Mastery

EditorDecember 10, 2025December 10, 2025
December 10, 2025December 10, 202501894

Vaccine Hesitancy Crisis: How CX Leaders Build Healthcare Trust

EditorDecember 6, 2025December 6, 2025
December 6, 2025December 6, 20250515

Expert Opinions

AWS Outage: What Caused the 2025 Internet Meltdown and Its Global CX Impact

EditorOctober 24, 2025October 24, 2025
October 24, 2025October 24, 20250

Customer Experience in 2025: Transforming Travel with TripJack

EditorJanuary 1, 2025January 1, 2025
January 1, 2025January 1, 20250

Leeford Healthcare CX: Pharma with Quality and Care

EditorMay 16, 2025May 16, 2025
May 16, 2025May 16, 20250

Gurpal Singh on Transforming CX at Startek

EditorJanuary 29, 2025January 30, 2025
January 29, 2025January 30, 20250

Uber Black Disaster: How Uber’s Premium Service Fell Apart in India

EditorNovember 10, 2025November 10, 2025
November 10, 2025November 10, 20250
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CX Benchmarks

CX Automation Chain: VergeIO Redefines Efficiency with Packer and Ansible Integration

EditorDecember 18, 2025December 18, 2025
by EditorDecember 18, 2025December 18, 20250

Digital Infrastructure Sustainability: Equinix Leads IDC MarketScape 2025-2026

EditorDecember 14, 2025December 14, 2025
by EditorDecember 14, 2025December 14, 20250

Remote MCP Support: Google’s Game-Changer for CX Architecture

EditorDecember 12, 2025December 12, 2025
by EditorDecember 12, 2025December 12, 20250
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