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Artificial Intelligence

Alternate Data: Interview with Suryadip Ghoshal, Co-Founder & Chief AI Officer at Think360.ai

March 13, 2026March 13, 2026920

Refroid and TierX: The Infrastructure Behind AI-Powered CX

Furniture Hardware Manufacturing and Its Growing Impact on CX

MiQ Sigma: AI Platforms Reshape Cross-Channel Marketing

Himalayan Roundtable Explores Sustainable Development Strategies

CNAPP Platforms Gain Strategic Role in Digital Transformation

Genrobotics: From Sanitation Robotics to Global Infrastructure Automation

Customer Experience (CX)

Saviynt Exclusive Networks Partnership Accelerates Enterprise Identity Governance in APJ

March 11, 2026March 11, 2026740

NovaTrack and the Future of Operational CX in Supply Chains

Gemini Vulnerability: AI in Browsers Raises Security Questions

AI Roleplay Training to Transform CX Workforce Readiness

Startek Wins Excellence in Change Transformation

Latest News

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  • AI & Cloud
  • AI & CX Technology

Alternate Data: Interview with Suryadip Ghoshal, Co-Founder & Chief AI Officer at Think360.ai

EditorMarch 13, 2026March 13, 2026
March 13, 2026March 13, 2026092

Refroid and TierX: The Infrastructure Behind AI-Powered CX

EditorMarch 13, 2026March 13, 2026
March 13, 2026March 13, 2026043

Furniture Hardware Manufacturing and Its Growing Impact on CX

EditorMarch 13, 2026March 13, 2026
March 13, 2026March 13, 2026048

MiQ Sigma: AI Platforms Reshape Cross-Channel Marketing

EditorMarch 13, 2026March 13, 2026
March 13, 2026March 13, 2026058

Himalayan Roundtable Explores Sustainable Development Strategies

EditorMarch 12, 2026March 13, 2026
March 12, 2026March 13, 2026081

CNAPP Platforms Gain Strategic Role in Digital Transformation

EditorMarch 12, 2026March 12, 2026
March 12, 2026March 12, 20260211

Genrobotics: From Sanitation Robotics to Global Infrastructure Automation

EditorMarch 11, 2026March 11, 2026
March 11, 2026March 11, 20260235

CX Trends

CX Strategy

AWWA Partners with Amazon India to Empower Women Entrepreneurs from Army Families

EditorMarch 6, 2026March 6, 2026
March 6, 2026March 6, 20260140
Climate Tech

Delhi Climate Innovation Week 2026: How India Is Shaping Scalable Climate &...

EditorMarch 4, 2026March 4, 2026
March 4, 2026March 4, 20260128
Strategy

Zero Referral Fees: How Amazon India’s 2026 Move Reshapes CX, Seller Economics...

EditorMarch 2, 2026March 2, 2026
March 2, 2026March 2, 20260262

Executive Appointment

AI & Automation

AI-First Customer Service: Why Zendesk’s COO Move Signals the Next CX Operating...

EditorFebruary 4, 2026February 4, 2026
February 4, 2026February 4, 20260330
CX Strategy

Ensono Strengthens CX and EX Strategy with Experience-Led Talent Leadership

EditorJanuary 19, 2026January 19, 2026
January 19, 2026January 19, 20260470
Executive Appointment

Flipkart Jane Duke Appointment Boosts CX Governance

EditorJanuary 15, 2026January 15, 2026
January 15, 2026January 15, 20260538

Latest Insights/Blogs

AI-Human Gap: How CX Leaders Can Bridge Empathy, Automation, and Agentic

EditorDecember 26, 2025December 26, 2025
by EditorDecember 26, 2025December 26, 20250668
Bridging the AI-Human Gap: Empowering CX Leaders in the Agentic Era Picture CX leader Priya...

Customer Experience in 2026: 4 AI Shifts Every Leader Must Know

EditorDecember 21, 2025December 21, 2025
December 21, 2025December 21, 20250651

Tier‑2 GCC CX Playbook: How India’s New GCC Hubs Are Rewiring Customer...

EditorDecember 11, 2025December 11, 2025
December 11, 2025December 11, 20250928

CX Trends in 2025: AI Agents, Hyper-Personalization & Omnichannel Mastery

EditorDecember 10, 2025December 10, 2025
December 10, 2025December 10, 202501392

Vaccine Hesitancy Crisis: How CX Leaders Build Healthcare Trust

EditorDecember 6, 2025December 6, 2025
December 6, 2025December 6, 20250272

Expert Opinions

AWS Outage: What Caused the 2025 Internet Meltdown and Its Global CX Impact

EditorOctober 24, 2025October 24, 2025
October 24, 2025October 24, 20250

Customer Experience in 2025: Transforming Travel with TripJack

EditorJanuary 1, 2025January 1, 2025
January 1, 2025January 1, 20250

Leeford Healthcare CX: Pharma with Quality and Care

EditorMay 16, 2025May 16, 2025
May 16, 2025May 16, 20250

Gurpal Singh on Transforming CX at Startek

EditorJanuary 29, 2025January 30, 2025
January 29, 2025January 30, 20250

Uber Black Disaster: How Uber’s Premium Service Fell Apart in India

EditorNovember 10, 2025November 10, 2025
November 10, 2025November 10, 20250
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CX Benchmarks

CX Automation Chain: VergeIO Redefines Efficiency with Packer and Ansible Integration

EditorDecember 18, 2025December 18, 2025
by EditorDecember 18, 2025December 18, 20250

Digital Infrastructure Sustainability: Equinix Leads IDC MarketScape 2025-2026

EditorDecember 14, 2025December 14, 2025
by EditorDecember 14, 2025December 14, 20250

Remote MCP Support: Google’s Game-Changer for CX Architecture

EditorDecember 12, 2025December 12, 2025
by EditorDecember 12, 2025December 12, 20250
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