AWS Premier Tier: Why Sonata Software’s Milestone Matters for CX LeadersEditorFebruary 10, 2026February 10, 2026February 10, 2026February 10, 2026057
AI-Led Digital Adoption: How Whatfix Is Redefining Clinician Experience in HealthcareEditorFebruary 10, 2026February 10, 2026February 10, 2026February 10, 2026033
Leadership Depth: Why Finance and HR Are Now Core CX StrategyEditorFebruary 10, 2026February 10, 2026February 10, 2026February 10, 2026040
Blutic’s GTM Verification: Why Google-Approved Consent Is Now a CX ImperativeEditorFebruary 10, 2026February 10, 2026February 10, 2026February 10, 2026058
The New Architecture of Trust: How Navi Is Redefining Customer ExperienceEditorFebruary 10, 2026February 10, 2026February 10, 2026February 10, 20260107
HCLTech’s 2026 Fortune Recognition: Why “Most Admired” Companies Win the Experience WarEditorFebruary 10, 2026February 10, 2026February 10, 2026February 10, 2026038
Agentic AI in CX: Richard Smullen on Orchestrating Secure, Scalable, and Human-Centric...EditorFebruary 10, 2026February 10, 2026February 10, 2026February 10, 2026044
CX StrategyDavos 2026: Why India’s Built Environment Is the Next CX Growth EngineEditorFebruary 8, 2026February 8, 2026February 8, 2026February 8, 20260383
Customer Experience (CX)Google’s Bengaluru Expansion: What It Means for CX, EX, and Global Tech...EditorFebruary 6, 2026February 6, 2026February 6, 2026February 6, 20260105
Brand ExperienceYuto Horigome and G-SHOCK: A CX Lesson in Cultural Trust and Brand...EditorFebruary 5, 2026February 5, 2026February 5, 2026February 5, 2026081
AI & AutomationAI-First Customer Service: Why Zendesk’s COO Move Signals the Next CX Operating...EditorFebruary 4, 2026February 4, 2026February 4, 2026February 4, 20260142
CX StrategyEnsono Strengthens CX and EX Strategy with Experience-Led Talent LeadershipEditorJanuary 19, 2026January 19, 2026January 19, 2026January 19, 20260352
Executive AppointmentFlipkart Jane Duke Appointment Boosts CX GovernanceEditorJanuary 15, 2026January 15, 2026January 15, 2026January 15, 20260407
AI-Human Gap: How CX Leaders Can Bridge Empathy, Automation, and AgenticEditorDecember 26, 2025December 26, 2025by EditorDecember 26, 2025December 26, 20250552Bridging the AI-Human Gap: Empowering CX Leaders in the Agentic Era Picture CX leader Priya...
Customer Experience in 2026: 4 AI Shifts Every Leader Must KnowEditorDecember 21, 2025December 21, 2025December 21, 2025December 21, 20250545
Tier‑2 GCC CX Playbook: How India’s New GCC Hubs Are Rewiring Customer...EditorDecember 11, 2025December 11, 2025December 11, 2025December 11, 20250625
CX Trends in 2025: AI Agents, Hyper-Personalization & Omnichannel MasteryEditorDecember 10, 2025December 10, 2025December 10, 2025December 10, 202501202
Vaccine Hesitancy Crisis: How CX Leaders Build Healthcare TrustEditorDecember 6, 2025December 6, 2025December 6, 2025December 6, 20250191
AWS Outage: What Caused the 2025 Internet Meltdown and Its Global CX ImpactEditorOctober 24, 2025October 24, 2025October 24, 2025October 24, 20250
Customer Experience in 2025: Transforming Travel with TripJackEditorJanuary 1, 2025January 1, 2025January 1, 2025January 1, 20250
Leeford Healthcare CX: Pharma with Quality and CareEditorMay 16, 2025May 16, 2025May 16, 2025May 16, 20250
Gurpal Singh on Transforming CX at StartekEditorJanuary 29, 2025January 30, 2025January 29, 2025January 30, 20250
Social Engineering Attacks 2025: Evolving Threats and Defense StrategiesEditorAugust 25, 2025August 25, 2025August 25, 2025August 25, 20250
CX Automation Chain: VergeIO Redefines Efficiency with Packer and Ansible IntegrationEditorDecember 18, 2025December 18, 2025by EditorDecember 18, 2025December 18, 20250
Digital Infrastructure Sustainability: Equinix Leads IDC MarketScape 2025-2026EditorDecember 14, 2025December 14, 2025by EditorDecember 14, 2025December 14, 20250
Remote MCP Support: Google’s Game-Changer for CX ArchitectureEditorDecember 12, 2025December 12, 2025by EditorDecember 12, 2025December 12, 20250
