2026 Global Threat Report: What CX and EX Leaders Must Learn About AI-Driven Cyber RiskEditorFebruary 28, 2026February 28, 2026February 28, 2026February 28, 2026035
Sustainable AI: How CX Leaders Turn Environmental Risk into Competitive AdvantageEditorFebruary 28, 2026February 28, 2026February 28, 2026February 28, 2026040
Anthropic AI Clash: Strategic Lessons for CX Leaders on Governance and TrustEditorFebruary 28, 2026February 28, 2026February 28, 2026February 28, 2026059
AI Washing: How Blaming Layoffs on AI Hurts CX and EX StrategyEditorFebruary 28, 2026February 28, 2026February 28, 2026February 28, 2026050
Superagent: How Real Intent Is Redefining AI-Driven Real Estate CXEditorFebruary 27, 2026February 27, 2026February 27, 2026February 27, 20260262
Productivity-Based AI Model: How Securonix Redefines Governed AI for SOC OutcomesEditorFebruary 26, 2026February 26, 2026February 26, 2026February 26, 2026081
AI-Powered Climate Resilience: What CX Leaders Must Learn from India’s AI StrategyEditorFebruary 26, 2026February 26, 2026February 26, 2026February 26, 2026068
AI StrategyAI Safety Strategy: How CX Leaders Close the AI Coordination GapEditorFebruary 21, 2026February 21, 2026February 21, 2026February 21, 20260104
CX TrendsAmazon’s Dance Controversy: Viral Backlash Lessons for CX LeadersEditorFebruary 20, 2026February 20, 2026February 20, 2026February 20, 20260621
CX StrategyObject Intelligence: Adaptive Machines Redefine the Future of CXEditorFebruary 13, 2026February 13, 2026February 13, 2026February 13, 20260150
AI & AutomationAI-First Customer Service: Why Zendesk’s COO Move Signals the Next CX Operating...EditorFebruary 4, 2026February 4, 2026February 4, 2026February 4, 20260266
CX StrategyEnsono Strengthens CX and EX Strategy with Experience-Led Talent LeadershipEditorJanuary 19, 2026January 19, 2026January 19, 2026January 19, 20260431
Executive AppointmentFlipkart Jane Duke Appointment Boosts CX GovernanceEditorJanuary 15, 2026January 15, 2026January 15, 2026January 15, 20260494
AI-Human Gap: How CX Leaders Can Bridge Empathy, Automation, and AgenticEditorDecember 26, 2025December 26, 2025by EditorDecember 26, 2025December 26, 20250627Bridging the AI-Human Gap: Empowering CX Leaders in the Agentic Era Picture CX leader Priya...
Customer Experience in 2026: 4 AI Shifts Every Leader Must KnowEditorDecember 21, 2025December 21, 2025December 21, 2025December 21, 20250608
Tier‑2 GCC CX Playbook: How India’s New GCC Hubs Are Rewiring Customer...EditorDecember 11, 2025December 11, 2025December 11, 2025December 11, 20250823
CX Trends in 2025: AI Agents, Hyper-Personalization & Omnichannel MasteryEditorDecember 10, 2025December 10, 2025December 10, 2025December 10, 202501286
Vaccine Hesitancy Crisis: How CX Leaders Build Healthcare TrustEditorDecember 6, 2025December 6, 2025December 6, 2025December 6, 20250231
AWS Outage: What Caused the 2025 Internet Meltdown and Its Global CX ImpactEditorOctober 24, 2025October 24, 2025October 24, 2025October 24, 20250
Customer Experience in 2025: Transforming Travel with TripJackEditorJanuary 1, 2025January 1, 2025January 1, 2025January 1, 20250
Leeford Healthcare CX: Pharma with Quality and CareEditorMay 16, 2025May 16, 2025May 16, 2025May 16, 20250
Gurpal Singh on Transforming CX at StartekEditorJanuary 29, 2025January 30, 2025January 29, 2025January 30, 20250
Uber Black Disaster: How Uber’s Premium Service Fell Apart in IndiaEditorNovember 10, 2025November 10, 2025November 10, 2025November 10, 20250
CX Automation Chain: VergeIO Redefines Efficiency with Packer and Ansible IntegrationEditorDecember 18, 2025December 18, 2025by EditorDecember 18, 2025December 18, 20250
Digital Infrastructure Sustainability: Equinix Leads IDC MarketScape 2025-2026EditorDecember 14, 2025December 14, 2025by EditorDecember 14, 2025December 14, 20250
Remote MCP Support: Google’s Game-Changer for CX ArchitectureEditorDecember 12, 2025December 12, 2025by EditorDecember 12, 2025December 12, 20250
