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AI Strategy

Enterprise AI Strategy: Why LatentView’s Advisory Move Signals a CX Transformation Shift

February 22, 2026February 22, 2026930

CX Assurance Enables Safe Agentic Scale: An Exclusive Interview

AI Safety Strategy: How CX Leaders Close the AI Coordination Gap

Justice Systems: How Aditya Shivkumar Is Redesigning Dispute Resolution at Scale

JanAI Launches India’s First Rural AI Ecosystem with Kyndryl

Frontier AI Commitments: What CX Leaders Must Know About AI Safety and Trust

Amazon’s Dance Controversy: Viral Backlash Lessons for CX Leaders

Strategy

MAHE Partners with OpenAI to Drive Responsible AI in Higher Education

February 19, 2026February 19, 2026720

AI Safety Connect: Why Global AI Governance Now Matters for CX Leaders

International AI Safety Report 2026: What CX Leaders Must Act on Now

Frontier AI: What CX Leaders Must Know About Risk, Trust, and Governance

NASA Citizen Scientists: What CX Leaders Can Learn from Chandigarh University’s Asteroid Discovery

Latest News

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  • AI & Automation
  • AI & Digital Transformation
  • AI & Emerging Technologies

Enterprise AI Strategy: Why LatentView’s Advisory Move Signals a CX Transformation Shift

EditorFebruary 22, 2026February 22, 2026
February 22, 2026February 22, 2026093

CX Assurance Enables Safe Agentic Scale: An Exclusive Interview

EditorFebruary 21, 2026February 21, 2026
February 21, 2026February 21, 20260165

AI Safety Strategy: How CX Leaders Close the AI Coordination Gap

EditorFebruary 21, 2026February 21, 2026
February 21, 2026February 21, 2026047

Justice Systems: How Aditya Shivkumar Is Redesigning Dispute Resolution at Scale

EditorFebruary 20, 2026February 20, 2026
February 20, 2026February 20, 2026081

JanAI Launches India’s First Rural AI Ecosystem with Kyndryl

EditorFebruary 20, 2026February 20, 2026
February 20, 2026February 20, 20260160

Frontier AI Commitments: What CX Leaders Must Know About AI Safety and...

EditorFebruary 20, 2026February 20, 2026
February 20, 2026February 20, 2026067

Amazon’s Dance Controversy: Viral Backlash Lessons for CX Leaders

EditorFebruary 20, 2026February 20, 2026
February 20, 2026February 20, 20260388

CX Trends

AI Strategy

AI Safety Strategy: How CX Leaders Close the AI Coordination Gap

EditorFebruary 21, 2026February 21, 2026
February 21, 2026February 21, 2026047
CX Trends

Amazon’s Dance Controversy: Viral Backlash Lessons for CX Leaders

EditorFebruary 20, 2026February 20, 2026
February 20, 2026February 20, 20260388
CX Strategy

Object Intelligence: Adaptive Machines Redefine the Future of CX

EditorFebruary 13, 2026February 13, 2026
February 13, 2026February 13, 20260124

Executive Appointment

AI & Automation

AI-First Customer Service: Why Zendesk’s COO Move Signals the Next CX Operating...

EditorFebruary 4, 2026February 4, 2026
February 4, 2026February 4, 20260228
CX Strategy

Ensono Strengthens CX and EX Strategy with Experience-Led Talent Leadership

EditorJanuary 19, 2026January 19, 2026
January 19, 2026January 19, 20260399
Executive Appointment

Flipkart Jane Duke Appointment Boosts CX Governance

EditorJanuary 15, 2026January 15, 2026
January 15, 2026January 15, 20260465

Latest Insights/Blogs

AI-Human Gap: How CX Leaders Can Bridge Empathy, Automation, and Agentic

EditorDecember 26, 2025December 26, 2025
by EditorDecember 26, 2025December 26, 20250596
Bridging the AI-Human Gap: Empowering CX Leaders in the Agentic Era Picture CX leader Priya...

Customer Experience in 2026: 4 AI Shifts Every Leader Must Know

EditorDecember 21, 2025December 21, 2025
December 21, 2025December 21, 20250579

Tier‑2 GCC CX Playbook: How India’s New GCC Hubs Are Rewiring Customer...

EditorDecember 11, 2025December 11, 2025
December 11, 2025December 11, 20250747

CX Trends in 2025: AI Agents, Hyper-Personalization & Omnichannel Mastery

EditorDecember 10, 2025December 10, 2025
December 10, 2025December 10, 202501235

Vaccine Hesitancy Crisis: How CX Leaders Build Healthcare Trust

EditorDecember 6, 2025December 6, 2025
December 6, 2025December 6, 20250210

Expert Opinions

AWS Outage: What Caused the 2025 Internet Meltdown and Its Global CX Impact

EditorOctober 24, 2025October 24, 2025
October 24, 2025October 24, 20250

Customer Experience in 2025: Transforming Travel with TripJack

EditorJanuary 1, 2025January 1, 2025
January 1, 2025January 1, 20250

Leeford Healthcare CX: Pharma with Quality and Care

EditorMay 16, 2025May 16, 2025
May 16, 2025May 16, 20250

Gurpal Singh on Transforming CX at Startek

EditorJanuary 29, 2025January 30, 2025
January 29, 2025January 30, 20250

Social Engineering Attacks 2025: Evolving Threats and Defense Strategies

EditorAugust 25, 2025August 25, 2025
August 25, 2025August 25, 20250
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CX Benchmarks

CX Automation Chain: VergeIO Redefines Efficiency with Packer and Ansible Integration

EditorDecember 18, 2025December 18, 2025
by EditorDecember 18, 2025December 18, 20250

Digital Infrastructure Sustainability: Equinix Leads IDC MarketScape 2025-2026

EditorDecember 14, 2025December 14, 2025
by EditorDecember 14, 2025December 14, 20250

Remote MCP Support: Google’s Game-Changer for CX Architecture

EditorDecember 12, 2025December 12, 2025
by EditorDecember 12, 2025December 12, 20250
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