NASA Citizen Scientists: What CX Leaders Can Learn from Chandigarh University’s Asteroid DiscoveryEditorFebruary 16, 2026February 16, 2026February 16, 2026February 16, 2026031
Mondelēz Signals CX-Led Growth in Saudi Arabia With Strategic Leadership MoveEditorFebruary 16, 2026February 16, 2026February 16, 2026February 16, 2026038
Fast Fashion: How CX Leaders Redefine Value and LoyaltyEditorFebruary 16, 2026February 16, 2026February 16, 2026February 16, 2026030
AI Recommendation Poisoning: How Manipulated AI Memory Threatens CX TrustEditorFebruary 16, 2026February 16, 2026February 16, 2026February 16, 2026036
Google Gemini and the Rise of AI-Accelerated CyberattacksEditorFebruary 16, 2026February 16, 2026February 16, 2026February 16, 2026068
CleverTap Recognized as a Gartner Magic Quadrant Leader for Personalization EnginesEditorFebruary 15, 2026February 15, 2026February 15, 2026February 15, 2026043
Amazon Air: How Owning Logistics Became Amazon’s Boldest CX StrategyEditorFebruary 15, 2026February 15, 2026February 15, 2026February 15, 2026062
CX StrategyObject Intelligence: Adaptive Machines Redefine the Future of CXEditorFebruary 13, 2026February 13, 2026February 13, 2026February 13, 20260109
CX StrategyDavos 2026: Why India’s Built Environment Is the Next CX Growth EngineEditorFebruary 8, 2026February 8, 2026February 8, 2026February 8, 20260491
Customer Experience (CX)Google’s Bengaluru Expansion: What It Means for CX, EX, and Global Tech...EditorFebruary 6, 2026February 6, 2026February 6, 2026February 6, 20260150
AI & AutomationAI-First Customer Service: Why Zendesk’s COO Move Signals the Next CX Operating...EditorFebruary 4, 2026February 4, 2026February 4, 2026February 4, 20260200
CX StrategyEnsono Strengthens CX and EX Strategy with Experience-Led Talent LeadershipEditorJanuary 19, 2026January 19, 2026January 19, 2026January 19, 20260385
Executive AppointmentFlipkart Jane Duke Appointment Boosts CX GovernanceEditorJanuary 15, 2026January 15, 2026January 15, 2026January 15, 20260449
AI-Human Gap: How CX Leaders Can Bridge Empathy, Automation, and AgenticEditorDecember 26, 2025December 26, 2025by EditorDecember 26, 2025December 26, 20250582Bridging the AI-Human Gap: Empowering CX Leaders in the Agentic Era Picture CX leader Priya...
Customer Experience in 2026: 4 AI Shifts Every Leader Must KnowEditorDecember 21, 2025December 21, 2025December 21, 2025December 21, 20250564
Tier‑2 GCC CX Playbook: How India’s New GCC Hubs Are Rewiring Customer...EditorDecember 11, 2025December 11, 2025December 11, 2025December 11, 20250681
CX Trends in 2025: AI Agents, Hyper-Personalization & Omnichannel MasteryEditorDecember 10, 2025December 10, 2025December 10, 2025December 10, 202501218
Vaccine Hesitancy Crisis: How CX Leaders Build Healthcare TrustEditorDecember 6, 2025December 6, 2025December 6, 2025December 6, 20250201
AWS Outage: What Caused the 2025 Internet Meltdown and Its Global CX ImpactEditorOctober 24, 2025October 24, 2025October 24, 2025October 24, 20250
Customer Experience in 2025: Transforming Travel with TripJackEditorJanuary 1, 2025January 1, 2025January 1, 2025January 1, 20250
Leeford Healthcare CX: Pharma with Quality and CareEditorMay 16, 2025May 16, 2025May 16, 2025May 16, 20250
Gurpal Singh on Transforming CX at StartekEditorJanuary 29, 2025January 30, 2025January 29, 2025January 30, 20250
Social Engineering Attacks 2025: Evolving Threats and Defense StrategiesEditorAugust 25, 2025August 25, 2025August 25, 2025August 25, 20250
CX Automation Chain: VergeIO Redefines Efficiency with Packer and Ansible IntegrationEditorDecember 18, 2025December 18, 2025by EditorDecember 18, 2025December 18, 20250
Digital Infrastructure Sustainability: Equinix Leads IDC MarketScape 2025-2026EditorDecember 14, 2025December 14, 2025by EditorDecember 14, 2025December 14, 20250
Remote MCP Support: Google’s Game-Changer for CX ArchitectureEditorDecember 12, 2025December 12, 2025by EditorDecember 12, 2025December 12, 20250
