Category : Artificial Intelligence

AI & CX TechnologyAI in CXAI InfrastructureArtificial IntelligenceContact Center InnovationCustomer Experience (CX)Expert OpinionsLeadershipLeadership InsightsTechnology

AI Economics in the Contact Center: What a Four-H200 Test Revealed About Cost, Capacity and Risk

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by Editor0258
AI economics in the contact center extends beyond token pricing. The Call Center Doctors’ four-H200 test with DeepSeek-V4.1-Flash examines GPU costs, capacity, latency, security, utilisation...
AI & AutomationArtificial IntelligenceContact Center InnovationCustomer Experience (CX)CXQuest ExclusiveInterviewLeadership InsightsLeadership Interviews

Agentic AI in Contact Centers: Alexander Kloubek on How AI-First Models Are Rewiring Customer Experience

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by Editor02242
The contact center is entering an agentic era. Alexander Kloubek, Managing Director, Global Go to Market Leader for AI/Agentic Contact Center, NTT DATA, explains how...
AI & Digital TransformationArtificial IntelligenceCX Strategy & LeadershipCXQuest ExclusiveEducation & Future SkillsEnterprise TechnologyInnovation in EducationInterviewLeadership & TransformationLeadership InsightsLeadership Interviews

Workforce Transformation: Why AI Is Redefining Enterprise Skills

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by Editor0208
AI is forcing enterprises to rethink what it means to be skilled. Jagdish Sharma, Co-Founder & Director of Cedro, discusses the shift from training to...
Artificial IntelligenceCustomer Experience (CX)

AI-powered marketing workflows and automation Take Centre Stage as AI Marketing Minds Targets Marketing Execution

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by Editor0205
AI Marketing Minds is bringing marketers, founders and AI innovators together to turn artificial intelligence from marketing hype into practical workflows, automation and measurable growth....
Artificial IntelligenceCustomer Experience (CX)Digital TransformationSaaSTechnology

Hostinger AI Builder: From website creation to agentic operations

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by Editor0266
1. Summary Hostinger is moving its AI strategy beyond website generation with AI Builder, an agentic platform designed to build, operate and grow digital businesses....
Artificial IntelligenceCXQuest ExclusiveEnterprise TechnologyInterviewLeadership InsightsLeadership InterviewsTechnology

Skyljo Skill Assessment Platform: Ameet Padiyar on AI, Enterprise Workforce Assessment, and India’s Skilling Future

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by Editor0279
Artificial intelligence is transforming how organisations identify, validate, and develop talent. In this exclusive CXQuest interview, Ameet Padiyar, Founder of Skyljo, discusses how the Skyljo...
Artificial IntelligenceCustomer Experience (CX)Digital TransformationExperience Economy

Attraction Pass Platform: How FunPass Is Redefining the Digital Visitor Experience

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by Editor02719
FunPass is transforming destination experiences through an AI-powered attraction pass platform that simplifies travel planning, digital access, and customer engagement....
Artificial IntelligenceCustomer Experience (CX)Digital TransformationEnterprise Technology

AI-Powered Customer Experience Orchestration in India Reshapes Enterprise CX as Consumers Demand Faster, Smarter Service

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by Editor02612
Customer experience has moved beyond being a support function to become a decisive competitive differentiator. The latest State of Customer Experience report from Genesys suggests...
AI GovernanceArtificial IntelligenceCustomer Experience (CX)CXQuest ExclusiveCybersecurityDigital TrustEnterprise TechnologyInterviewLeadership InsightsLeadership Interviews

Audio Deepfake Detection: Tarini Sai Padmanabhuni on Building Digital Trust in the AI Era | CXQuest Interview

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by Editor02707
As AI-generated voices and synthetic media become increasingly convincing, enterprises face a new challenge: preserving digital trust without compromising customer experience. In this exclusive CXQuest...
Artificial IntelligenceCustomer Experience (CX)CX StrategyCybersecurityDigital TransformationEmployee ExperienceEnterprise SecurityEnterprise Technology

Coforge Brings AI-Powered Zero Trust Security to Support Trusted Digital Customer Experiences

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by Editor0203
Coforge Brings AI-Powered Zero Trust Security with SecureEdge2Cloud, combining AI, Zero Trust, and cloud security to help enterprises protect digital ecosystems while enhancing customer trust,...