Category : CX Strategy & Leadership

Cloud & InfrastructureCX LeadershipCX Strategy & LeadershipEnterprise TechnologyExecutive AppointmentLeadership

Parag Patel VergeIO CEO: Enterprise Virtualization Enters a New Infrastructure Cycle

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by Editor0174
Parag Patel takes the CEO role at VergeIO as enterprises reassess virtualization, private cloud, infrastructure complexity, AI readiness, and the economics of data center modernization....
AI & Digital TransformationArtificial IntelligenceCX Strategy & LeadershipCXQuest ExclusiveEducation & Future SkillsEnterprise TechnologyInnovation in EducationInterviewLeadership & TransformationLeadership InsightsLeadership Interviews

Workforce Transformation: Why AI Is Redefining Enterprise Skills

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by Editor0207
AI is forcing enterprises to rethink what it means to be skilled. Jagdish Sharma, Co-Founder & Director of Cedro, discusses the shift from training to...
CX StrategyCX Strategy & LeadershipCXQuest ExclusiveExperience DesignHealthcare CXInterview

Patient Experience in Healthcare: Dr. Vivek Desai on Strategy, Infrastructure, and the Future of Patient-Centric Hospitals

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by Editor0351
Customer experience in healthcare extends far beyond clinical outcomes. Today, hospitals are increasingly recognizing that patient journeys are shaped by the entire ecosystem — from...
AI in CXCustomer Experience (CX)Customer Experience DesignCX LeadershipCX Strategy & LeadershipCX TransformationCXQuest ExclusiveInterviewLeadership InterviewsThought LeadershipWellness Experience (Wellness EX)

Wellness Experience Design: How Dr Neeru Jain Orchestrates Transformative CX in Luxury Retreats

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by Editor0701
Can Wellness CX Be Designed Like a Five-Star Product? Have you ever checked into a luxury retreat expecting transformation— only to receive a generic spa...
Customer Experience (CX)Customer JourneyCX Strategy & LeadershipCXQuest ExclusiveIndustry InsightsInterview

Luxury Services: How Technology Is Rewriting Trust in India’s Cleaning Industry

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by Editor0782
Ever handed over a luxury handbag or leather shoe to a luxury services provider—and spent days wondering whether it would come back the same? No...
CX StrategyCX Strategy & LeadershipCXQuest ExclusiveExpert OpinionsInterview

Read for Pleasure: How HarperCollins India Is Rebuilding Joy-First CX

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by Editor0348
What happens when a brand stops optimizing clicks—and starts designing joy? Picture this: A child scrolling endlessly on a phone. An exhausted parent buying books...
Customer Experience (CX)CX in 2026CX LeadershipCX StrategyCX Strategy & LeadershipCX TechnologyCX TrendsCXQuest ExclusiveExpert OpinionsInterviewLeadership InsightsThought Leaders

Hexnode XDR: Apu Pavithran on SecOps Convergence, UEM Evolution, and the Future of Digital Employee Experience

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by Editor0910
In a digital era defined by workplace transformation and hybrid ecosystems, the lines between IT operations, security, and employee experience are rapidly blurring. For more...
CX in 2026CX LeadershipCX Strategy & LeadershipCX TrendsCXQuest ExclusiveDigital ExperienceInterview

Chana Jor OTT Designs Loyalty in 90-Second Stories: An Interview

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by Editor0568
Ever rage-quit a streaming app because the recommendation felt tone-deaf? Or tapped play on a show, only to abandon it in under two minutes? In...