Tier-III and Tier-IV Cities: India’s Next Billion Customers
India’s Next Billion Customers: Why Tier-III and Tier-IV Cities Are the New Frontier for Customer Experience For decades, the story of India’s economic rise has...
Tag : digital CX
Startek Wins Excellence in Change Transformation
Startek, a global digital-first CX solutions provider, recently won the ‘Excellence in Change Transformation’ award at the Economic Times Human Capital Awards 2026. The honor...
Luxury Services: How Technology Is Rewriting Trust in India’s Cleaning Industry
Ever handed over a luxury handbag or leather shoe to a luxury services provider—and spent days wondering whether it would come back the same? No...
Fashion and Beauty: The Future of Digital Customer Experience and Innovation
The Future of Digital Customer Experience in Fashion and Beauty. When Digital Becomes Personal: A Late-Night Moment That Defines the Future Picture this: it’s 11...
Genesys APAC Leadership Expands to Boost CX
Genesys Accelerates CX Transformation Across APAC with Strategic Leadership Appointments In a world where every customer interaction matters, organizations must rethink how they engage with...
Agentic AI: 89% of MEA Enterprises Invest in Predictive Strategies
Agentic AI Leads the CX Transformation as 89% of Middle East Enterprises Invest in Predictive Customer Journeys The Middle East is witnessing a powerful shift...
Emotional Intelligence and Etiquette in CX: Taylor Elizabeth
Grace in Every Interaction: Emotional Intelligence & Etiquette in CX – An Interview with Taylor Elizabeth “When we align emotional intelligence with etiquette, we create...