Zomato finds itself in turbulent waters these days. The food delivery giant faces mounting pressure from multiple fronts. Workers strike over pay cuts while restaurant...
Picture this: You’re running a small business in Mumbai. Moreover, your printer runs out of ink during a crucial client presentation. Furthermore, you desperately need...
The Customer Experience Index Marks Crisis: Customer Loyalty Erodes While Brands Remain Unaware Customer experience quality continues its alarming decline across North America. Furthermore, Forrester’s...
Rise and Fall of Otipy: A CX Powerhouse Undone by Silence, Speed, and Strain How an innovative Indian agritech startup reshaped the farm-to-table experience—and how...
From Numbers to Trust: How RBI’s Record Dividend Impacts Citizen Experience The Reserve Bank of India (RBI) recently made headlines. It transferred a record-breaking ₹2.69...
From Data Disconnects to Dynamic Experiences: How Consumer & Retail Leaders Are Reimagining CX Through Tech Investments (CX Tech ROI) In today’s hyper-competitive market, customer...
How Data Privacy and Data Tracking Shapes Smart Home Customer Experience Smart home devices promise convenience, efficiency, and security. However, they also raise concerns about...
State Debt and Citizen Experience: How Public Borrowing Shapes Daily Life Debt levels impact more than just government balance sheets. They shape citizen experiences, public...
The Future of Customer Experience in Global Economy that is Transforming As the world economy shifts, customer experience (CX) plays a pivotal role in shaping...
Sweden Crime and Immigration Challenges: A CX Perspective on Balancing Stakeholder Expectations Sweden’s recent struggles with crime and immigration policies provide an insightful case study...