Category : CX Analytics

CX AnalyticsNews

Epson Local Manufacturing Move: A CX Game-Changer

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Picture this: You’re running a small business in Mumbai. Moreover, your printer runs out of ink during a crucial client presentation. Furthermore, you desperately need...
CX Analytics

Customer Experience Index Declines Across North America

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The Customer Experience Index Marks Crisis: Customer Loyalty Erodes While Brands Remain Unaware Customer experience quality continues its alarming decline across North America. Furthermore, Forrester’s...
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RBI Dividend and Citizen Experience: Analysis Through CX Lens

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From Numbers to Trust: How RBI’s Record Dividend Impacts Citizen Experience The Reserve Bank of India (RBI) recently made headlines. It transferred a record-breaking ₹2.69...
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CX Tech ROI: Consumer & Retail Leaders Reimagining CX

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From Data Disconnects to Dynamic Experiences: How Consumer & Retail Leaders Are Reimagining CX Through Tech Investments (CX Tech ROI) In today’s hyper-competitive market, customer...
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State Debt Impact on Citizens: How Borrowing Affects Daily Life

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State Debt and Citizen Experience: How Public Borrowing Shapes Daily Life Debt levels impact more than just government balance sheets. They shape citizen experiences, public...
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Customer Experience in Global Economy: Adapting Shifting Trends

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The Future of Customer Experience in Global Economy that is Transforming As the world economy shifts, customer experience (CX) plays a pivotal role in shaping...
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Sweden Crime and Immigration: A CX Perspective

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Sweden Crime and Immigration Challenges: A CX Perspective on Balancing Stakeholder Expectations Sweden’s recent struggles with crime and immigration policies provide an insightful case study...