Tag : Forrester research

CX Analytics

Customer Experience Index Declines Across North America

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by Editor025
The Customer Experience Index Marks Crisis: Customer Loyalty Erodes While Brands Remain Unaware Customer experience quality continues its alarming decline across North America. Furthermore, Forrester’s...
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Brand and Customer Experience Drive Growth: Forrester

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by Editor0171
Brand and Customer Experience Together Drive Growth: Insights from Forrester Forrester’s research reveals a game-changing insight for businesses worldwide. According to their Brand and Customer...