JCA: Johnson Controls Arabia Rewrites the CX Playbook
A Historic Achievement by JCA Worth Studying Customer experience isn’t just a buzzword anymore. Moreover, it’s become the ultimate differentiator in today’s competitive landscape. Furthermore,...
Tag : Customer Experience
Honeywell Acquires Li-Ion Tamer Redefining Fire Prevention CX
When Fire Prevention Meets Customer Experience: Hey there, tech enthusiasts and business leaders! Today, we’re diving into something that might sound technical but actually touches...
Zomato Crisis: Recent Changes Are Damaging the Brand and CX
Zomato finds itself in turbulent waters these days. The food delivery giant faces mounting pressure from multiple fronts. Workers strike over pay cuts while restaurant...
MobiKwik Leadership Changes: New CTO and SVP
Strategic Leadership Moves by MobiKwik: What This Means for Customer Experience Hey there, fintech enthusiasts! Let’s talk about something that’s got the digital payments world...
Epson Local Manufacturing Move: A CX Game-Changer
Picture this: You’re running a small business in Mumbai. Moreover, your printer runs out of ink during a crucial client presentation. Furthermore, you desperately need...
Customer Experience Index Declines Across North America
The Customer Experience Index Marks Crisis: Customer Loyalty Erodes While Brands Remain Unaware Customer experience quality continues its alarming decline across North America. Furthermore, Forrester’s...
SIOS Technology Partnership Delivers Superior CX
How SIOS and FCS InfoTech Transform Enterprise IT Resilience Across India and GCC Customer experience drives modern business success. Furthermore, enterprises recognize that IT resilience...
Genesys Cloud AI Studio: Agentic AI Revolutionizing CX
Genesys Cloud AI Studio: The Dawn of Autonomous Customer Engagement Customer experience professionals face unprecedented challenges today. Meanwhile, artificial intelligence continues evolving at breakneck speed....
MSME AI Collaboration Transforms Customer Experience in India
AI-Powered Collaboration Transforms MSME Customer Experience in India: Digital Tools Drive Business Growth and Enhanced Customer Engagement India’s micro, small, and medium enterprises (MSME) are...
Force Motors Zoho Partnership Drives Digital CX Transformation
Strategic Alliance Transforms Automotive Customer Journey Nationwide Force Motors has launched a groundbreaking partnership with Zoho Corporation. Consequently, this collaboration drives comprehensive digital transformation across...