Workforce Transformation: Why AI Is Redefining Enterprise Skills
AI is forcing enterprises to rethink what it means to be skilled. Jagdish Sharma, Co-Founder & Director of Cedro, discusses the shift from training to...
Tag : Customer Experience
Healthcare Customer Experience: Gaurav Dubey on Building Connected Healthcare Journeys
Gaurav Dubey, Founder and CEO of LivLong 365, discusses how technology, integrated care and the Payvidor model can transform healthcare customer experience in India....
ProHanceCX Workforce Management Strategy Gains New Leadership with Ankur Agarwal
ProHance appoints former Verint sales leader Ankur Agarwal to lead ProHanceCX Sales as the company strengthens its push into enterprise workforce management....
Contextual Customer Self-Service: How Comviva Transformed Onboarding and Support
Comviva transformed customer onboarding and support with contextual in-app guidance, reducing training-content creation time by 80% and support-article creation time by 87.5%....
Hostinger AI Builder: From website creation to agentic operations
1. Summary Hostinger is moving its AI strategy beyond website generation with AI Builder, an agentic platform designed to build, operate and grow digital businesses....
Mana Forest Province Bengaluru residential CX: Why nature-led design is becoming a customer experience strategy
Mana Forest Province Bengaluru residential CX is emerging as a useful case study in how premium housing can move beyond amenities toward experience-led community design....
The Marketing Tarot: Why This Unusual Brand Works, Where It Breaks, and What It Still Needs
The Marketing Tarot turns uncertainty, human behaviour and shifting market forces into a distinctive marketing strategy framework. Here is what makes the model compelling, where...
Attraction Pass Platform: How FunPass Is Redefining the Digital Visitor Experience
FunPass is transforming destination experiences through an AI-powered attraction pass platform that simplifies travel planning, digital access, and customer engagement....
Saratoga Casino Holdings Owns Its Stack Again with VergeOS and CXTEC® equal2new®: Why Infrastructure Ownership Is Becoming a Strategic CX Decision
Enterprise infrastructure decisions have traditionally been viewed as technical exercises focused on hardware refresh cycles, software licensing, and operational efficiency. Today, however, they are increasingly...
Alma Harmony India: How Integrated Aesthetic Platforms Are Transforming Dermatology Clinics
The launch of Alma Harmony India highlights a broader transformation in aesthetic medicine, where integrated technology platforms are replacing standalone devices. Beyond introducing a new...