Hospitality CX Strategy: Lisa Checchio on Human-Centered Growth in the AI Era
Discover how Lisa Checchio, Chief Commercial Officer at EBG and former Wyndham Hotels & Resorts CMO, approaches customer experience leadership in an AI-driven world. In...
Tag : digital transformation
BSM India Experience Store: Rethinking Industrial CX in India
BSM India's Delhi Experience Store lets manufacturers evaluate machinery using live demonstrations and their own samples. The strategic question is whether experience-led procurement can reduce...
Logitech local manufacturing in India: The Customer Experience Test
Logitech has begun manufacturing and assembly in Manesar, Haryana, through domestic partners. The expansion could improve supply-chain responsiveness, but its real significance will depend on...
Portrait of Many Faces: IIT Madras and Learner Experience
Portrait of Many Faces, produced by IIT Madras and Eros Universe, follows 17 students navigating education across diverse circumstances. Beyond the documentary, their stories raise...
KONE Digital Experience Centre: Can Connected Buildings Deliver Better CX?
KONE has inaugurated its Digital Experience Centre in Pune to demonstrate how digital configuration, equipment monitoring and service visibility can support customer experience across the...
Workforce Transformation: Why AI Is Redefining Enterprise Skills
AI is forcing enterprises to rethink what it means to be skilled. Jagdish Sharma, Co-Founder & Director of Cedro, discusses the shift from training to...
Healthcare Customer Experience: Gaurav Dubey on Building Connected Healthcare Journeys
Gaurav Dubey, Founder and CEO of LivLong 365, discusses how technology, integrated care and the Payvidor model can transform healthcare customer experience in India....
Contextual Customer Self-Service: How Comviva Transformed Onboarding and Support
Comviva transformed customer onboarding and support with contextual in-app guidance, reducing training-content creation time by 80% and support-article creation time by 87.5%....
Hostinger AI Builder: From website creation to agentic operations
1. Summary Hostinger is moving its AI strategy beyond website generation with AI Builder, an agentic platform designed to build, operate and grow digital businesses....
Skyljo Skill Assessment Platform: Ameet Padiyar on AI, Enterprise Workforce Assessment, and India’s Skilling Future
Artificial intelligence is transforming how organisations identify, validate, and develop talent. In this exclusive CXQuest interview, Ameet Padiyar, Founder of Skyljo, discusses how the Skyljo...