Workforce Transformation: Why AI Is Redefining Enterprise Skills
AI is forcing enterprises to rethink what it means to be skilled. Jagdish Sharma, Co-Founder & Director of Cedro, discusses the shift from training to...
Tag : digital transformation
Healthcare Customer Experience: Gaurav Dubey on Building Connected Healthcare Journeys
Gaurav Dubey, Founder and CEO of LivLong 365, discusses how technology, integrated care and the Payvidor model can transform healthcare customer experience in India....
Contextual Customer Self-Service: How Comviva Transformed Onboarding and Support
Comviva transformed customer onboarding and support with contextual in-app guidance, reducing training-content creation time by 80% and support-article creation time by 87.5%....
Hostinger AI Builder: From website creation to agentic operations
1. Summary Hostinger is moving its AI strategy beyond website generation with AI Builder, an agentic platform designed to build, operate and grow digital businesses....
Skyljo Skill Assessment Platform: Ameet Padiyar on AI, Enterprise Workforce Assessment, and India’s Skilling Future
Artificial intelligence is transforming how organisations identify, validate, and develop talent. In this exclusive CXQuest interview, Ameet Padiyar, Founder of Skyljo, discusses how the Skyljo...
Attraction Pass Platform: How FunPass Is Redefining the Digital Visitor Experience
FunPass is transforming destination experiences through an AI-powered attraction pass platform that simplifies travel planning, digital access, and customer engagement....
Saratoga Casino Holdings Owns Its Stack Again with VergeOS and CXTEC® equal2new®: Why Infrastructure Ownership Is Becoming a Strategic CX Decision
Enterprise infrastructure decisions have traditionally been viewed as technical exercises focused on hardware refresh cycles, software licensing, and operational efficiency. Today, however, they are increasingly...
Polestar Analytics is Redefining Enterprise AI: Ashwin Kalra on AI-Powered Customer Experience, Personalization, and Intelligent Business Transformation
How is Enterprise AI transforming customer experience? In this exclusive CXQuest interview, Ashwin Kalra of Polestar Analytics explains how AI, intelligent workflows, personalization, and measurable...
AI-Powered Customer Experience Orchestration in India Reshapes Enterprise CX as Consumers Demand Faster, Smarter Service
Customer experience has moved beyond being a support function to become a decisive competitive differentiator. The latest State of Customer Experience report from Genesys suggests...
Vertex Group Champions AI-Human Synergy: Gagan Arora on the Future of Customer Experience, AI and Global Outsourcing
In this exclusive CXQuest interview, Gagan Arora, Founder & President of Vertex Group, explains how AI-human collaboration is reshaping customer experience, outsourcing, talent development, and...