Tag : Customer Retention

CX Analytics

Customer Experience Index Declines Across North America

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by Editor034
The Customer Experience Index Marks Crisis: Customer Loyalty Erodes While Brands Remain Unaware Customer experience quality continues its alarming decline across North America. Furthermore, Forrester’s...
CX TrendsNews

Genesys Transforms Customer Relationships at Scale

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by Editor0134
Why Empathetic AI Creates Deeper Customer Connections While Driving Measurable Business Results Customer experience leaders face unprecedented opportunities to transform relationships through AI-powered orchestration. Moreover,...
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Genesys Cloud: Scaling AI for Enhanced CX and Orchestration

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by Editor0228
Genesys customers are achieving new levels. They scale cloud and AI capabilities. This happens in fiscal year 2025. They realize new levels of experience orchestration....
CX BenchmarksExpert OpinionsLatest Insights/Blogs

Mastering Customer Experience for Business Success

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by Editor0118
Mastering Customer Experience: The Key to Business Success Mastering Customer experience (CX) plays a critical role in shaping a brand’s success. It goes beyond just...
CX TrendsExpert OpinionsLatest Insights/Blogs

Service Level Objectives Optimize Customer Experience

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by Editor0129
Service Level Objectives are not only Essential for Reliable E-Commerce but also to Optimize Customer Experience The e-commerce industry has undergone a massive transformation over...