Tag : Contact Center AI

AI in CXCustomer Experience (CX)CX LeadershipCXQuest ExclusiveEnterprise TechnologyInterviewLeadershipLeadership InsightsLeadership Interviews

Solidroad AI Customer Support Training: Mark Hughes on Turning CX Insights Into Agent Action

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by Editor0390
Solidroad co-founder and CEO Mark Hughes discusses how AI-powered customer support training can connect customer conversation insights with targeted training for human and AI agents....
AI & CX TechnologyAI in CXAI InfrastructureArtificial IntelligenceContact Center InnovationCustomer Experience (CX)Expert OpinionsLeadershipLeadership InsightsTechnology

AI Economics in the Contact Center: What a Four-H200 Test Revealed About Cost, Capacity and Risk

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by Editor0451
AI economics in the contact center extends beyond token pricing. The Call Center Doctors’ four-H200 test with DeepSeek-V4.1-Flash examines GPU costs, capacity, latency, security, utilisation...
AI & AutomationArtificial IntelligenceContact Center InnovationCustomer Experience (CX)CXQuest ExclusiveInterviewLeadership InsightsLeadership Interviews

Agentic AI in Contact Centers: Alexander Kloubek on How AI-First Models Are Rewiring Customer Experience

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by Editor02778
The contact center is entering an agentic era. Alexander Kloubek, Managing Director, Global Go to Market Leader for AI/Agentic Contact Center, NTT DATA, explains how...
AI & AutomationCX TechnologyEnterprise TechnologyVoice AI

Regal AI Agents Hit 500m Calls Milestone as Voice AI Enters a New Growth Era

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by Editor03064
Regal's 500 million AI-powered call milestone provides a glimpse into the future of customer engagement, where Voice AI increasingly drives revenue, improves customer experiences, and...
Artificial IntelligenceCustomer Experience (CX)CXQuest ExclusiveDigital TransformationLeadership Interviews

Insight-to-Action Gap in Customer Experience: How AI Turns Insights into Scalable CX Performance

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by Editor0420
Customer experience is entering a new phase—where simply analyzing interactions is no longer enough. Organizations are under pressure to translate insights into measurable improvements, especially...
AI in CXAI StrategyCX LeadershipCXQuest ExclusiveExecutive InsightsIndustry InsightsInterviewLeadershipLeadership InsightsLeadership Interviews

CX Assurance Enables Safe Agentic Scale: An Exclusive Interview

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by Editor0962
Have you ever watched a chatbot confidently give the wrong answer—politely, fluently, and at scale? Now imagine that answer triggering a payment, rejecting a claim,...
Award & Recognition

Zendesk AI: Revolutionizing Customer and Employee Service in 2025

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by Editor01197
Zendesk AI Revolution: Redefining Customer Engagement and Employee Experience in 2025 where Real-World Service Challenges Are Evolving Every leader in customer experience (CX) and employee...