Applied Materials partners with TSMC to Accelerate AI Scaling
Applied Materials partners with TSMC to Accelerate AI Scaling Through EPIC Center Collaboration The semiconductor industry is entering an era where AI growth is no...
Category : Industry Insights
LegalTech Customer Experience in India: How VakeelSaab is Redefining Legal Access Through Anonymity and Trust
LegalTech Customer Experience India is quietly undergoing a fundamental shift. In India, access to legal help is not just a systemic issue—it is fundamentally a...
Customer Trust in Banking: IndusInd Bank’s Financial Recovery vs Customer Reality
IndusInd Bank’s Turnaround: Customer Trust in Banking vs Financial Recovery When IndusInd Bank announced its FY26 results, the headline narrative was straightforward: a return to...
Fuel Duty Cuts: Safeguarding Customer Experience Amid Oil Volatility
Fuel Price Shock & CX Stability: How India’s Fuel Duty Cuts Protected Customer Experience at Scale Fuel Duty Cuts: What Happened and Why It Matters...
ModelNova™ Launch in Chennai Signals Edge AI Shift for CX Leaders
Edge AI Platforms and CX Strategy: Why embedUR’s ModelNova™ Launch in Chennai Signals a New Era for On-Device Intelligence Ever waited for a “smart” device...
CX Assurance Enables Safe Agentic Scale: An Exclusive Interview
Have you ever watched a chatbot confidently give the wrong answer—politely, fluently, and at scale? Now imagine that answer triggering a payment, rejecting a claim,...
Justice Systems: How Aditya Shivkumar Is Redesigning Dispute Resolution at Scale
Ever been trapped in a chatbot loop when all you needed was a human who could decide? Now imagine that frustration stretched across 30 days,...
Agentic AI in CX: Richard Smullen on Orchestrating Secure, Scalable, and Human-Centric Experiences
Imagine your customer opens a support chat to resolve a payment glitch—and instead of a quick fix, the bot loops generic responses, escalating frustration. Now...
How IntelliHost Turns Booking Data into Human Decisions
When AI Knows the Answer—but the Customer Still Hesitates Have you ever followed an AI recommendation and paused before acting on it? Not because it...
Luxury Services: How Technology Is Rewriting Trust in India’s Cleaning Industry
Ever handed over a luxury handbag or leather shoe to a luxury services provider—and spent days wondering whether it would come back the same? No...