ProHanceCX Workforce Management Strategy Gains New Leadership with Ankur Agarwal
ProHance appoints former Verint sales leader Ankur Agarwal to lead ProHanceCX Sales as the company strengthens its push into enterprise workforce management....
Category : CX Technology
Contextual Customer Self-Service: How Comviva Transformed Onboarding and Support
Comviva transformed customer onboarding and support with contextual in-app guidance, reducing training-content creation time by 80% and support-article creation time by 87.5%....
Autonomous Enterprise Launch at SAP Sapphire 2026 Redefines Enterprise AI Operations
Autonomous Enterprise Launch at SAP Sapphire 2026 Signals SAP’s Shift Toward AI-Native Operational Execution Enterprise software has spent decades optimizing workflows humans still had to...
Cyara agentic AI testing CX assurance platform reshapes enterprise AI reliability in customer experience
The launch of the Cyara agentic AI testing CX assurance platform signals a decisive shift in how enterprises operationalize artificial intelligence within customer experience. As...
Sales AI Assistant: How DRA Homes Is Transforming Real Estate CX with Multilingual AI
At the CREDAI Chennai Fairpro exhibition, DRA Homes launched the city’s first multilingual Virtual Sales AI Assistant. The tool provides instant project information, configuration details,...
AI Data Cloud: How Wakefit and Snowflake Are Transforming Customer Experience with Unified AI
Direct-to-consumer brand Wakefit is accelerating its AI-first transformation with Snowflake’s AI Data Cloud. The goal is simple: unify data, automate intelligence, and deliver faster customer...
Listener-side Accent Conversion: How Krisp’s Voice AI Improves CX, Meetings, and Voice Agents
Krisp has introduced Listener-side Accent Conversion, a real-time voice AI technology designed to improve how accented English is understood in live conversations. Can AI Fix...
Agentic Observability: How New Relic’s Agentic Platform Is Transforming AI-Driven Operations
At the developer event New Relic Advance, New Relic introduced its Agentic Platform, a no-code environment for building and governing AI agents directly within observability...
Enterprise Cloud Index: AI Drives Container Adoption but Silos and Shadow AI Create New Risks
The Enterprise Cloud Index makes one point clear. AI innovation is accelerating faster than enterprise readiness. Is AI Quietly Reshaping Enterprise Infrastructure—and CX Along with...
Judgment-Centric AI: Enterprise CX Needs Decision-Grade Trust, Not Just Automation
When AI Must Earn the Right to Decide: Why Platforms Like Judgment-Centric AI Matter for CX and EX Ever watched an AI tool confidently give...