ProHanceCX Workforce Management Strategy Gains New Leadership with Ankur Agarwal
ProHance appoints former Verint sales leader Ankur Agarwal to lead ProHanceCX Sales as the company strengthens its push into enterprise workforce management....
Tag : CX technology
Contextual Customer Self-Service: How Comviva Transformed Onboarding and Support
Comviva transformed customer onboarding and support with contextual in-app guidance, reducing training-content creation time by 80% and support-article creation time by 87.5%....
Hostinger AI Builder: From website creation to agentic operations
1. Summary Hostinger is moving its AI strategy beyond website generation with AI Builder, an agentic platform designed to build, operate and grow digital businesses....
AI-Powered Customer Experience Orchestration in India Reshapes Enterprise CX as Consumers Demand Faster, Smarter Service
Customer experience has moved beyond being a support function to become a decisive competitive differentiator. The latest State of Customer Experience report from Genesys suggests...
Regal AI Agents Hit 500m Calls Milestone as Voice AI Enters a New Growth Era
Regal's 500 million AI-powered call milestone provides a glimpse into the future of customer engagement, where Voice AI increasingly drives revenue, improves customer experiences, and...
8×8 2026 Partner Award Winners Highlight How Ecosystem Strength Shapes Customer Experience Outcomes
Enterprise communications providers increasingly compete through ecosystems rather than standalone products. The 8×8 2026 Partner Award Winners announcement illustrates this shift by recognizing partners across...
Responsive MCP Integration for Revenue Teams Signals Shift Toward Trusted Enterprise AI Workflows
Summary Responsive has launched its Spring 2026 release centered on Responsive MCP integration for revenue teams, enabling direct access to trusted enterprise knowledge within AI...
Proofpoint Targets AI-Driven CX Risks with Unified Security Model
Proofpoint Expands Security Architecture for AI-Driven Workplaces As enterprises deepen their reliance on AI across communication and operational workflows, Proofpoint Inc., has introduced a series...
Gemini Vulnerability: AI in Browsers Raises Security Questions
AI Assistants in Browsers Introduce New Security Challenges: Lessons from the Gemini Chrome Vulnerability The rapid integration of artificial intelligence into everyday digital tools is...
Listener-side Accent Conversion: How Krisp’s Voice AI Improves CX, Meetings, and Voice Agents
Krisp has introduced Listener-side Accent Conversion, a real-time voice AI technology designed to improve how accented English is understood in live conversations. Can AI Fix...