Tag : agentic AI

AI GovernanceCustomer Experience (CX)CybersecurityEnterprise Technology

EC-Council’s ADG Framework Signals a Shift Toward Operational AI Governance for Enterprise Trust

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by Editor055
Artificial intelligence deployment continues accelerating across enterprises, yet governance maturity remains inconsistent. Against this backdrop, EC-Council’s ADG Framework arrives as organizations increasingly search for structured...
Artificial IntelligenceCustomer Experience (CX)CXQuest ExclusiveDigital TransformationEnterprise AIInterviewLeadership InterviewsMarketing Strategy

AI Marketing Decision Intelligence: POMO Founder Praneet Dutta on Autonomous Marketing Operations and the Future of D2C Growth

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by Editor0127
At CXQuest, we are publishing an in-depth conversation with Praneet Dutta, co-founder of POMO and former Google DeepMind engineer who worked on foundational AI systems...
AI & CX TechnologyCloud & AICloud & InfrastructureConnectivity & InfrastructureCustomer Experience (CX)Digital TransformationEnterprise TechnologyTechnology & Operations

AI-first CX infrastructure: Exotel Reorganizes Leadership to Scale Enterprise AI Operations

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by Editor0113
AI-first CX infrastructure is becoming the next competitive battleground for enterprises as Exotel strengthens leadership, expands orchestration capabilities, and prepares for autonomous AI-powered customer operations...
AI in CXArtificial IntelligenceCustomer Experience (CX)Digital ExperienceEmployee ExperienceEnterprise Experience (CX & EX)

AI Service Transformation: Srini Raghavan on Operationalizing Agentic AI Across Enterprise Service Ecosystems

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by Editor0341
CX Industry Context Enterprise service operations are entering a decisive transition phase. For more than a decade, organizations approached service transformation primarily through workflow digitization,...
Customer Experience (CX)Enterprise TechnologyIndustrial InnovationIndustry & ManufacturingSupply Chain Experience

QAD Redzone Pune Signals an AI-First Shift in Manufacturing Execution

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by Editor0127
Manufacturing software companies are entering a new competitive phase where operational adaptability matters more than operational scale. The inauguration of the new QAD Redzone Pune...
AI StrategyCustomer Experience (CX)Retail & E-commerceRetail CXSupply Chain & LogisticsSupply Chain Experience

KPMG 2025 Consumer & Retail Report Signals India’s AI Retail Shift

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by Editor098
KPMG 2025 Consumer & Retail Report Signals India’s Shift Toward AI-Led Retail Intelligence The KPMG 2025 Consumer & Retail Report arrives at a moment when...
ComplianceCX StrategyCybersecurityDigital Risk & GovernanceEnterprise AI

Proofpoint Prism Investigator Signals the Rise of Autonomous Enterprise Investigations

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by Editor0122
Proofpoint Prism Investigator is a new autonomous investigations platform designed for regulated enterprises. The platform uses source-agnostic agentic AI to reconstruct events across communications, archives,...
Artificial IntelligenceCustomer Experience (CX)CybersecurityEnterprise Technology

AI Security in the Agentic Workspace: The Hidden CX Risk Leaders Can’t Ignore

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by Editor0150
The Shift: AI Security in the Agentic Workspace Is Now a CX Priority Customer Experience is undergoing a structural transformation. It is no longer driven...
AI & Digital TransformationCustomer Experience (CX)CXQuest ExclusiveCybersecurityEmployee ExperienceLeadership Interviews

Customer Experience and Employee Experience: Aligning Talent Strategy for Cybersecurity Excellence

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by Editor0190
In today’s experience economy, customer experience (CX) is no longer shaped solely by front-end interactions—it is deeply influenced by employee experience (EX), organizational culture, and...