Hospitality CX Strategy: Lisa Checchio on Human-Centered Growth in the AI Era
Discover how Lisa Checchio, Chief Commercial Officer at EBG and former Wyndham Hotels & Resorts CMO, approaches customer experience leadership in an AI-driven world. In...
Category : Leadership Interviews
Solidroad AI Customer Support Training: Mark Hughes on Turning CX Insights Into Agent Action
Solidroad co-founder and CEO Mark Hughes discusses how AI-powered customer support training can connect customer conversation insights with targeted training for human and AI agents....
Agentic AI in Contact Centers: Alexander Kloubek on How AI-First Models Are Rewiring Customer Experience
The contact center is entering an agentic era. Alexander Kloubek, Managing Director, Global Go to Market Leader for AI/Agentic Contact Center, NTT DATA, explains how...
Workforce Transformation: Why AI Is Redefining Enterprise Skills
AI is forcing enterprises to rethink what it means to be skilled. Jagdish Sharma, Co-Founder & Director of Cedro, discusses the shift from training to...
Healthcare Customer Experience: Gaurav Dubey on Building Connected Healthcare Journeys
Gaurav Dubey, Founder and CEO of LivLong 365, discusses how technology, integrated care and the Payvidor model can transform healthcare customer experience in India....
Skyljo Skill Assessment Platform: Ameet Padiyar on AI, Enterprise Workforce Assessment, and India’s Skilling Future
Artificial intelligence is transforming how organisations identify, validate, and develop talent. In this exclusive CXQuest interview, Ameet Padiyar, Founder of Skyljo, discusses how the Skyljo...
Polestar Analytics is Redefining Enterprise AI: Ashwin Kalra on AI-Powered Customer Experience, Personalization, and Intelligent Business Transformation
How is Enterprise AI transforming customer experience? In this exclusive CXQuest interview, Ashwin Kalra of Polestar Analytics explains how AI, intelligent workflows, personalization, and measurable...
Audio Deepfake Detection: Tarini Sai Padmanabhuni on Building Digital Trust in the AI Era | CXQuest Interview
As AI-generated voices and synthetic media become increasingly convincing, enterprises face a new challenge: preserving digital trust without compromising customer experience. In this exclusive CXQuest...
Cyber Resilience Using AI-Driven Security and Governance Frameworks | Interview with Kunal Panchamia
Executive Introduction Digital transformation has expanded business opportunities while simultaneously increasing cyber risk. Enterprises today must protect not only their infrastructure but also customer trust,...
Vertex Group Champions AI-Human Synergy: Gagan Arora on the Future of Customer Experience, AI and Global Outsourcing
In this exclusive CXQuest interview, Gagan Arora, Founder & President of Vertex Group, explains how AI-human collaboration is reshaping customer experience, outsourcing, talent development, and...