Agentic Marketing: Sandeep Menon Designing Autonomous CX
In our latest CXQuest.com interview, Sandeep Menon shares how Auxia is building an agentic marketing platform that is redefining how enterprises engage customers at scale....
Category : Leadership Interviews
AI-powered Publishing: From Impressions to Interactions
In this CXQuest leadership conversation, we speak withKarthik K Raman about how AI-powered publishing infrastructure is reshaping brand engagement. Customer experience is rapidly expanding beyond...
Context First: Mohit Jamwal of Exotel on the Future of AI-Driven Customer Engagement
Across global markets, customer experience is undergoing a structural shift driven by artificial intelligence, automation, and real-time engagement technologies. Enterprises are moving beyond traditional omnichannel...
International Students Finance Through Customer-Centric Innovation
Imagine securing admission to a world-class university abroad—only to find that financing your education becomes the biggest barrier. For thousands of international students, navigating complex...
Alternate Data: Interview with Suryadip Ghoshal, Co-Founder & Chief AI Officer at Think360.ai
Alternate Data in CX: Can AI Unlock Responsible Credit Growth Beyond Metros? Imagine this scenario. A small business owner in a tier-3 town walks into...
Peter Cross on Customer Experience Leadership: Why Start with the Customer?
Peter Cross on Customer Experience Leadership: What Does It Really Mean to Start with the Customer? What happens when “customer first” becomes a slogan instead...
Wellness Experience Design: How Dr Neeru Jain Orchestrates Transformative CX in Luxury Retreats
Can Wellness CX Be Designed Like a Five-Star Product? Have you ever checked into a luxury retreat expecting transformation— only to receive a generic spa...
CX Assurance Enables Safe Agentic Scale: An Exclusive Interview
Have you ever watched a chatbot confidently give the wrong answer—politely, fluently, and at scale? Now imagine that answer triggering a payment, rejecting a claim,...
Justice Systems: How Aditya Shivkumar Is Redesigning Dispute Resolution at Scale
Ever been trapped in a chatbot loop when all you needed was a human who could decide? Now imagine that frustration stretched across 30 days,...
Whisper World: Reinventing Advertising Through In-Content Storytelling
Whisper World India pioneers In-Content Advertising for non-skippable, high-impact brand storytelling across TV and digital. In today’s fast-evolving media landscape, where audiences have become experts...