Alternate Data: Interview with Suryadip Ghoshal, Co-Founder & Chief AI Officer at Think360.ai
Alternate Data in CX: Can AI Unlock Responsible Credit Growth Beyond Metros? Imagine this scenario. A small business owner in a tier-3 town walks into...
Category : Leadership Interviews
Peter Cross on Customer Experience Leadership: Why Start with the Customer?
Peter Cross on Customer Experience Leadership: What Does It Really Mean to Start with the Customer? What happens when “customer first” becomes a slogan instead...
Wellness Experience Design: How Dr Neeru Jain Orchestrates Transformative CX in Luxury Retreats
Can Wellness CX Be Designed Like a Five-Star Product? Have you ever checked into a luxury retreat expecting transformation— only to receive a generic spa...
CX Assurance Enables Safe Agentic Scale: An Exclusive Interview
Have you ever watched a chatbot confidently give the wrong answer—politely, fluently, and at scale? Now imagine that answer triggering a payment, rejecting a claim,...
Justice Systems: How Aditya Shivkumar Is Redesigning Dispute Resolution at Scale
Ever been trapped in a chatbot loop when all you needed was a human who could decide? Now imagine that frustration stretched across 30 days,...
Whisper World: Reinventing Advertising Through In-Content Storytelling
Whisper World India pioneers In-Content Advertising for non-skippable, high-impact brand storytelling across TV and digital. In today’s fast-evolving media landscape, where audiences have become experts...