Category : Artificial Intelligence

AI & AutomationCX TechnologyEnterprise TechnologyVoice AI

Regal AI Agents Hit 500m Calls Milestone as Voice AI Enters a New Growth Era

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by Editor02897
Regal's 500 million AI-powered call milestone provides a glimpse into the future of customer engagement, where Voice AI increasingly drives revenue, improves customer experiences, and...
AI GovernanceArtificial IntelligenceCustomer Experience (CX)CX StrategyCXQuest ExclusiveDigital TransformationEnterprise TechnologyInterviewLeadership Interviews

Agentic AI Customer Experience Transformation: Apexon on Scaling Autonomous Enterprise Systems Responsibly

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by Editor0417
Enterprise AI conversations are rapidly shifting from experimentation toward operational scale. Over the past two years, organizations across banking, healthcare, retail, and enterprise services have...
Artificial IntelligenceClimate TechCustomer Experience (CX)CXQuest ExclusiveDigital TransformationEnterprise AIInterviewLeadership InterviewsSustainability

AI-Powered Farmer Experience Transformation: IIT Ropar’s ANNAM.AI and the Rise of India’s Green Intelligence Revolution

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by Editor0312
India’s agriculture sector is entering a new era of AI-led transformation driven by farmer-centric intelligence, climate resilience, and digital public infrastructure. In this CX Quest...
Artificial IntelligenceCustomer Experience (CX)CXQuest ExclusiveDigital TransformationEnterprise AIInterviewLeadership InterviewsMarketing Strategy

AI Marketing Decision Intelligence: POMO Founder Praneet Dutta on Autonomous Marketing Operations and the Future of D2C Growth

Editor
by Editor0593
At CXQuest, we are publishing an in-depth conversation with Praneet Dutta, co-founder of POMO and former Google DeepMind engineer who worked on foundational AI systems...
AI in CXArtificial IntelligenceCustomer Experience (CX)Digital ExperienceEmployee ExperienceEnterprise Experience (CX & EX)

AI Service Transformation: Srini Raghavan on Operationalizing Agentic AI Across Enterprise Service Ecosystems

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by Editor0439
CX Industry Context Enterprise service operations are entering a decisive transition phase. For more than a decade, organizations approached service transformation primarily through workflow digitization,...
Artificial IntelligenceCustomer Experience (CX)

AI Agent Customer Disputes: When Autonomous Systems Start Fighting Each Other

Editor
by Editor0185
AI agent customer disputes may become one of the defining operational risks of the next decade as autonomous systems increasingly negotiate, escalate, and defend policies...