Tier-III and Tier-IV Cities: India’s Next Billion Customers
India’s Next Billion Customers: Why Tier-III and Tier-IV Cities Are the New Frontier for Customer Experience For decades, the story of India’s economic rise has...
Tag : CX strategy
Saviynt Exclusive Networks Partnership Accelerates Enterprise Identity Governance in APJ
Saviynt Expands APJ Presence with Exclusive Networks Partnership to Enhance AI-Driven Identity Security Saviynt, a leading provider of cloud-native identity security and governance solutions, has...
MICE Industry: Mach Conferences Expanding into a Holistic Travel Ecosystem
Fragmentation is common across the Meetings, Incentives, Conferences, and Exhibitions (MICE) ecosystem. And it directly affects customer and employee experience. Why Travel Companies Are Reinventing...
Chief Revenue Officer: Freshworks Appoints Ian Tickle to Unify Global Sales and CX Strategy
Freshworks has promoted Ian Tickle to Chief Revenue Officer, unifying global sales, customer success, and customer experience. Why Are CX Leaders Watching Sales Org Structures...
Hostinger Growth Story: How AI Agents Are Transforming Customer Experience for 4.6M Businesses
How Hostinger ’s Agentic AI Strategy Is Redefining the Customer Experience for Online Businesses Imagine this scenario. A small business owner in Mumbai wants to...
Data Intelligence Strategy: How Hinduja Group’s Digital Leadership Signals the Future of CX
Hinduja Group has appointed Ramesh Narayanaswamy as Group President – Digital and Data Intelligence. The move signals the conglomerate’s commitment to enterprise-wide digital transformation. Why...
Ookla Acquisition: How Accenture Is Transforming Network Intelligence for CX and AI
Accenture has entered an agreement to acquire Ookla, the global leader in network intelligence and connectivity analytics. The portfolio includes Speedtest, Downdetector, Ekahau, and RootMetrics....
Hexnode IdP: Unifying Identity, Device Trust, and Zero Trust Security for Modern CX
The launch of Hexnode IdP deserves attention. Ever watched a new employee wait three days for system access? HR completes onboarding on day one.IT provisions...
Fake “Red Alert” App Campaign: CX Lessons from Crisis-Driven Malware Exploitation
When Panic Becomes a Payload: What CX Leaders Must Learn from the Fake “Red Alert” App Campaign Imagine this. Your phone buzzes at 2:17 a.m.A...
India’s Defence Strategy: Policy-to-Production Lessons
India’s Defence Manufacturing Strategy: What CX and EX Leaders Must Learn From It Imagine this. A procurement officer reviews a multi-crore defence order.An MSME supplier...