Microsoft Frontier Partner: How Sonata Software Is Powering AI-First CX Transformation
The recent recognition of Sonata Software as a Microsoft Frontier Partner deserves attention from CX and EX leaders. Ever Tried Scaling AI Across CX, Only...
Tag : CX strategy
Milan FW26: 6 Strategic Lessons for CX Leaders from Fashion’s Boldest Week
Milan Fashion Week Fall/Winter 2026 (Milan FW26): 6 Key Takeaways CX Leaders Shouldn’t Ignore The lights dim. Cameras flash. A fake museum rises inside Palazzo...
Flipkart Group Strengthens Leadership
Flipkart Group Strengthens Leadership with Key VP Appointments to Scale Supply Chain and Corporate Communications When Growth Outpaces Governance, Who Steadies the Ship? It’s 10:30...
Motorola Appoints Ipshita Chowdhury as Marketing Head for India; Elevates Enterprise-Grade AI Execution to MEA
When Growth Surges, Does Your Marketing Model Scale With It? Picture this. It’s 8:45 a.m. The Q3 numbers just landed in your inbox.Growth is up...
Zero Referral Fees: How Amazon India’s 2026 Move Reshapes CX, Seller Economics & Marketplace Growth
When Fees Become Friction: What Amazon India’s Zero Referral Fees Move Means for CX Leaders Imagine a small seller in Hubballi. She sources sarees from...
Sustainable AI: How CX Leaders Turn Environmental Risk into Competitive Advantage
Sustainable AI: Can AI’s Environmental Footprint Become CX’s Next Competitive Advantage? It is 8:30 a.m. Your sustainability head is worried about rising AI workloads. Your...
AI Washing: How Blaming Layoffs on AI Hurts CX and EX Strategy
Sam Altman Calls Out “AI Washing” – What It Means for CX/EX Leaders Imagine a CX leader at a company meeting. A VP solemnly announces...
AI-Powered Climate Resilience: What CX Leaders Must Learn from India’s AI Strategy
India’s AI-Led Climate Push: What CX Leaders Must Learn from Google’s Resilience Playbook and AI-Powered Climate Resilience Imagine This Scenario A flood alert reaches a...
Behavior Change: The Missing Link in Climate and CX Transformation
Lifestyle and Behavior Change are the New Climate Battleground: What CX & EX Leaders Must Learn from Delhi Climate Innovation Week A plastic bag. A...
ModelNova™ Launch in Chennai Signals Edge AI Shift for CX Leaders
Edge AI Platforms and CX Strategy: Why embedUR’s ModelNova™ Launch in Chennai Signals a New Era for On-Device Intelligence Ever waited for a “smart” device...