AI & AutomationCase StudiesCX StrategyEmployee ExperienceTrendsAI Washing: How Blaming Layoffs on AI Hurts CX and EX StrategyEditorFebruary 28, 2026February 28, 2026 by EditorFebruary 28, 2026February 28, 20260198 Sam Altman Calls Out “AI Washing” – What It Means for CX/EX Leaders Imagine a CX leader at a company meeting. A VP solemnly announces...
