Author : Editor

https://cxquest.com - 1271 Posts - 0 Comments
Customer Experience (CX)CXQuest ExclusiveDigital TransformationOperational StrategyThought Leaders

Customer Wait Time & Operational Strategy: CX Optimization Guide

Editor
by Editor075
Customer Wait Time & Operational Strategy: From Friction to Strategic Differentiator Customer wait time remains a pivotal metric in customer experience (CX), directly shaping satisfaction,...
Award & RecognitionCX StrategyCX TrendsESG & CXExperience DesignSustainability

Zayed Sustainability Prize 2026: How Global Innovation Is Redefining Customer Experience

Editor
by Editor083
How Sustainability Innovation Is Becoming a CX Strategy: Lessons from the Zayed Sustainability Prize 2026 A CX leader’s déjà vu moment The chatbot answers politely.The...
AI & AutomationAI & Digital TransformationCustomer Experience (CX)CX LeadershipCX StrategyCXQuest ExclusiveDigital TransformationEnterprise TechnologyInterviewLeadership InsightsThought Leadership

Intelligent Operations Redefined With Agentic AI

Editor
by Editor0103
Imagine this: A global retailer deploys an AI chatbot to cut customer service costs. Within weeks, the bot frustrates loyal customers by misrouting queries, breaking...
CX StrategyDigital ExperienceEmerging TechnologiesTelecom CX

5G Observability: How CSPs Can Deliver SLA-Backed Customer Experiences

Editor
by Editor086
When Every Customer Journey Runs on a Network Slice: Why 5G Observability Is Becoming a CX Imperative for CSPs 5G Observability: The Moment the Experience...
Customer Experience (CX)CX StrategyCXQuest ExclusiveData Privacy & TrustDigital TransformationExpert OpinionsLeadership InsightsRetail CXThought Leaders

Consent-First CX: Designing Retail CX in India’s DPDP Era

Editor
by Editor097
Designing Retail CX in a Consent-First World By Rakesh Raghuvanshi, Founder & CEO, Sekel Tech How India’s DPDP Act is forcing brands to rethink personalisation,...
CX in 2026CX LeadershipCX Strategy & LeadershipCX TrendsCXQuest ExclusiveDigital ExperienceInterview

Chana Jor OTT Designs Loyalty in 90-Second Stories: An Interview

Editor
by Editor089
Ever rage-quit a streaming app because the recommendation felt tone-deaf? Or tapped play on a show, only to abandon it in under two minutes? In...
Customer Experience (CX)CX StrategyIndustry Standards & RegulationNewsRetail CXTrust & Transparency

India’s New Diamond Rule and the CX Imperative: Why Clear Language Is the New Customer Experience Currency

Editor
by Editor098
A moment every CX leader will recognise India’s New Diamond Rule: How BIS Is Redefining Trust, Transparency, and Customer Experience Imagine this. A customer scrolls...
AI & Digital TransformationCX StrategyEmployee ExperienceEnterprise TechnologyExecutive AppointmentLeadership & Culture

Ensono Strengthens CX and EX Strategy with Experience-Led Talent Leadership

Editor
by Editor091
Ever watched a promising candidate abandon a hiring journey halfway through? The application felt clunky. The recruiter sounded rushed. Feedback arrived late—or not at all....
Customer Experience (CX)CX StrategyEmployee ExperienceEnterprise TechnologyWorkplace Experience

Level 3 Audiovisual Joins Online Instruments to Strengthen Global AV CX Delivery

Editor
by Editor0133
What Happens When Global AV Strategy Meets Local Execution? Inside Online Instruments’ U.S. Expansion Through the Acquisition of Level 3 Audiovisual Imagine this. Your enterprise...