Author : Editor

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Minivet AI: Flipkart’s GenAI Bet to Redefine Customer Experience in E-commerce

Editor
by Editor056
Ever watched AI quietly derail—or redefine—a customer journey before your eyes? That invisible revolution is no longer hypothetical. It’s unfolding now, in India’s booming digital...
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Eventus Security : CX-Led Integration Powers #64 MSSP Alert Ranking 2025

Editor
by Editor062
How Eventus Security Transformed Cyber Resilience Through CX-Led Integration It’s 2 a.m. in a global Security Operations Center. Digital dashboards glow in quiet intensity. AI...
CXQuest ExclusiveExpert OpinionsInterviewThought Leaders

Culture Transformation in CX: Annette Franz on the Power of Employee and Customer Understanding

Editor
by Editor058
Imagine a boardroom where metrics flash on screens and strategies unfold on slides, yet the real story simmers in the quiet moments—when an employee hesitates...
CX in 2026News

Zendesk Unleash Acquisition: Strategy & Trends Layout

Editor
by Editor0110
How Zendesk’s Acquisition of Unleash Signals the Next Frontier in AI-First Employee Experience Imagine this: an employee in a growing fintech startup begins her day...
CX in 2026CXQuest ExclusiveExpert OpinionsThought Leaders

Agentic AI 2026: 6 Trends Transforming Enterprise CX Beyond Pilots

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by Editor0314
6 Agentic AI Trends Transforming Enterprise in 2026 By Stefan Ostwald, Co-founder and Chief AI Officer at Parloa In 2025, we witnessed the widespread adoption...
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MediaMint Acquires Taktical Digital: Agentic AI Powers Full-Funnel CX Transformation

Editor
by Editor085
Picture a CX leader staring at fragmented campaigns. Customers drop off mid-journey. Marketing silos block insights. AI promises fixes, yet teams struggle with generic tools....
CX in 2026CXQuest ExclusiveExpert OpinionsThought Leaders

CRM Renaissance: Precision Meets Empathy in Post-Transformation CX

Editor
by Editor0107
The CRM Renaissance: From transformation to usefulness By Jon Pollard, Head of Strategy at Precision Marketing agency, RAPP UK “We’ve just spent a lot of...
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CX Automation Chain: VergeIO Redefines Efficiency with Packer and Ansible Integration

Editor
by Editor087
In an era where enterprise agility and automation define competitive advantage, seamless infrastructure orchestration has become a cornerstone of superior Customer Experience (CX). VergeIO, widely...