Author : Editor

https://cxquest.com - 1330 Posts - 0 Comments
AI & AutomationCustomer Experience (CX)Digital TransformationEnterprise Technology

Oracle Fusion Cloud AI Agents: Redefining Intelligent Customer Experience at Scale

Editor
by Editor0279
How Role-Based AI Agents Are Rewiring Customer Experience Inside Oracle Fusion Cloud Ever watched a promising customer journey stall because marketing didn’t know what sales...
Artificial IntelligenceCustomer Experience (CX)CX StrategyDigital TransformationE-Commerce

Breaking Silos with Hybrid AI: How E-Commerce CX Leaders Can Unify Journeys in 2026

Editor
by Editor083
Breaking Silos with Hybrid AI: The E-Commerce CX Revolution CX Leaders Can’t Ignore Imagine this: You’re a CX head at a mid-sized e-commerce firm. Your...
AI & AutomationCX TechnologyDigital TransformationEnterprise Innovation

Full-Stack Edge AI: How Microchip Is Reshaping Real-Time CX Intelligence

Editor
by Editor066
How Edge AI Is Quietly Rewriting Customer Experience Strategy Why Microchip’s Full-Stack Edge AI Push Matters to CX and EX Leaders Now Ever waited for...
Connectivity & InfrastructureDigital IndiaPublic PolicyTech Trends

PM-WANI Public Wi-Fi: How India’s Open Internet Network Impacts Users and Businesses

Editor
by Editor0268
Revolutionizing CX Through Public Wi-Fi: The PM-WANI Game-Changer Imagine a rural CX manager in Uttar Pradesh. Her team handles customer queries for a fintech app....
AI & AutomationCustomer Experience (CX)CX StrategyTech Trends

When AI Promises Everything but Delivers Friction: A CX Leader’s Guide to Fixing Broken Journeys

Editor
by Editor091
When AI Promises Everything but Delivers Friction: How CX Leaders Can Turn Agentic AI Into Real Customer Value Ever watched a customer bounce between a...
Customer Experience (CX)Experience DesignStrategy & TrendsThought Leadership

NDTV Masterstroke Art Awards 2026: What CX Leaders Can Learn About Human-Centered Experience Design

Editor
by Editor079
What CX Leaders Can Learn from the NDTV Masterstroke Art Awards 2026 About Designing Human-Centered Experiences Ever walked into an event expecting noise, hierarchy, and...
CX StrategyDigital TransformationEnterprise AIHealthcare CX

Healthcare CX: How AI-Driven Workflow Orchestration Is Reshaping Healthcare Operations

Editor
by Editor0311
When Healthcare CX Breaks Down at Scale, Can AI Orchestration Fix It? It’s 8:42 a.m. at a large healthcare payer.A provider is on hold, a...
AI & AutomationCX StrategyCX TechnologyEnterprise Software

Java in 2026: Why CX Leaders Must Rethink AI, Cloud Costs, and Experience Infrastructure

Editor
by Editor0111
Why CX Leaders Can’t Ignore Java in 2026 How AI-Driven Experiences, Cloud Economics, and Platform Choices Are Reshaping Customer Journeys Ever watched a flawless AI...
AI & AutomationCX StrategyDigital TransformationEnterprise Experience (CX & EX)Enterprise Technology

Mastek’s Leeds Expansion: What It Signals for AI-Led CX in the UK

Editor
by Editor056
Why Mastek’s Leeds Expansion Signals a Shift in AI-Led CX Delivery in the UK Ever been in a CX steering meeting where everyone agrees on...
AI & AutomationCustomer Experience (CX)CX TechnologyDigital TransformationEnterprise Software

Genesys’ Agentic Virtual Agent: From Conversational AI to Autonomous Enterprise CX

Editor
by Editor0107
From Conversations to Outcomes: Why Genesys’ Agentic Virtual Agent Signals a Turning Point for Enterprise CX Ever watched a customer do everything right—use self-service, explain...