Tag : conversational AI

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Voice-First AI in Customer Service: The True Future of Enterprise CX

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by Editor0138
Editor’s Note By the CXQuest Editorial Team As enterprises continue to explore the boundaries of AI-powered customer service, the debate between chatbots and voice-first interfaces...
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Minivet AI: Flipkart’s GenAI Bet to Redefine Customer Experience in E-commerce

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by Editor0155
Ever watched AI quietly derail—or redefine—a customer journey before your eyes? That invisible revolution is no longer hypothetical. It’s unfolding now, in India’s booming digital...
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AI Agents Redefining CX Confidence: Precision, Accountability, and Trust in 2026

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by Editor0189
Most CX leaders did the same thing in 2024 and 2025. They rushed to launch AI-powered agents, automated more conversations, and proudly showcased “agentic” demos...
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Voice + AI: How Smart Automation Is Redefining Customer Experience

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by Editor0154
Voice is Evolving – Not Disappearing: Why It Remains the Heartbeat of Customer Experience –By Chris Angus, VP of CX Expansion at 8×8 The rise...
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Conversational AI Powering the Next Wave of Real-time CX Innovation

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by Editor0126
In the age of instant communication and hyper-personalized experiences, real-time engagement has become the backbone of modern customer experience. Few companies embody this shift better...
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AI Trends Shaping Marketing and Customer Experience in 2026

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by Editor0362
Cro Metrics 2026 Predictions By Gwen Hammes, Co-CEO at Cro Metrics 1. Consumers Draw Deliberate Lines Between AI Delegation and Personal Experience Consumers will become...
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Beyond Generative AI: Transforming Customer Experience in 2025

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by Editor0433
Transforming Customer Experience with AI: Beyond Generative AI In today’s fast-paced digital market, delivering exceptional customer experience (CX) has become a tough challenge for businesses....
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AI Hallucinations in Customer Support: Risks, Causes & Prevention

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by Editor0407
When AI Gets It Wrong: Managing AI Hallucinations in Customer Support – by Nataliia Onyshkevych, CEO of EverHelp In support environments, AI hallucinations are not...
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Agora and Exotel: Revolutionizing Real-Time AI Voice Bots for Customer Experience

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by Editor0376
Agora and Exotel Partnership: Scaling Real-Time AI Voice Bots for CX Excellence Customer and employee experience leaders today grapple with demands for more personalized, responsive,...