Author : Editor

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CXQuest ExclusiveLeadership Interviews

Borderless Advisory, Seamless CX: Raj Bansal on Redefining Global Professional Services at Citrin Cooperman

Editor
by Editor0549
Borderless Advisory: CX Industry Context As professional services firms expand globally, the traditional boundaries between onshore and offshore teams are dissolving. Organizations are moving toward...
AI & CX TechnologyCXQuest ExclusiveDigital TransformationLeadership Interviews

AI-Driven Security as the New CX Backbone: A Conversation with Jyolsna Elangovan of Securonix

Editor
by Editor0460
The Convergence of Cybersecurity and Customer Experience In an era where cyber threats are increasingly sophisticated and geopolitically influenced, customer experience is inseparable from security....
CX StrategyIndustry InsightsOperational StrategySupply Chain & Logistics

Fuel Duty Cuts: Safeguarding Customer Experience Amid Oil Volatility

Editor
by Editor0116
Fuel Price Shock & CX Stability: How India’s Fuel Duty Cuts Protected Customer Experience at Scale Fuel Duty Cuts: What Happened and Why It Matters...
Artificial IntelligenceCustomer Experience (CX)CX StrategyDigital TransformationEnterprise Technology

Agentic Enterprise: From AI Assistants to AI Co-Workers and the Future of Customer Experience in 2026

Editor
by Editor0578
From AI Assistants to AI Co-Workers: What the Agentic Enterprise Means for Customer Experience in 2026 Agentic Enterprise: The Quiet Shift from Experimentation to Execution...
AI & CX TechnologyCX StrategyCXQuest ExclusiveLeadership Interviews

Agentic Marketing: Sandeep Menon Designing Autonomous CX

Editor
by Editor0401
In our latest CXQuest.com interview, Sandeep Menon shares how Auxia is building an agentic marketing platform that is redefining how enterprises engage customers at scale....