Author : Editor

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Thought Leaders

Mental Health: Genesys Prioritizing Employee Well-Being for Better CX

Editor
by Editor0108
Orchestrating Empathy: How Genesys India Champions Employee Well-Being for Exceptional CX by Prioritizing Mental Health in the Modern Workplace The modern workplace places significant demands...
CX BenchmarksNews

Munak Canal: Delhi’s Strategic Water Infrastructure Upgrade and CX Insights

Editor
by Editor082
When Infrastructure Becomes Customer Experience: The Munak Canal Upgrade and the CX Lesson Every Organization Needs Picture this: It’s mid-summer in Delhi, and thousands of...
News

Large-Scale Battery Storage: Powering India’s Energy Future

Editor
by Editor0144
Powering the Future: How Large-Scale Battery Storage Transforms India’s Energy Experience For customer experience (CX) and employee experience (EX) professionals navigating the complexities of today’s...
News

McDonald’s India Partners with Indian Padel Academy to Empower Youth Through Sport

Editor
by Editor0103
From Meals to Meaning: How McDonald’s India Is Redefining Brand Experience Through Sport Turning Brand Trust into Cultural Relevance When was the last time a...
News

GCP100: ABB’s Cybersecure Gas Chromatograph Revolutionizing Process Analytics

Editor
by Editor0103
Customer Experience in Industrial Process Automation: How ABB’s GCP100 Sets a New Standard In industrial process environments, operators face tough challenges managing complex systems with...
News

Solar Project Drives Equinix’s Renewable Energy Journey in India

Editor
by Editor0123
Equinix’s New Solar Project With CleanMax: A Game-Changer in Sustainable CX Today’s digital businesses face a real challenge: How to deliver excellent customer experiences while...
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Reader Experience: Transforming How Audiences Engage with Digital Content

Editor
by Editor080
From Tradition to Innovation: How Cultural Initiatives Power the Next Chapter of Reader Experience By Naveen Valsakumar,  CEO & Co-Founder, Notion Press Every era of storytelling...
CX AnalyticsExpert Opinions

AI Scaling Wall: Breaking Enterprise CX Barriers with Actionable AI Strategies

Editor
by Editor069
The AI Paradox: Why Most Enterprise Pilots Never Scale—And What CX Leaders Must Do Differently Your team just wrapped up another successful AI proof-of-concept. Demo...
CX BenchmarksNews

Resolution Platform: Transforming CX with Zendesk’s AI Innovation

Editor
by Editor084
Zendesk’s latest AI advancements in the Resolution Platform are transforming customer and employee service worldwide, including Indian markets. This article explores how Zendesk’s new AI...