Shraddha Reghe on Shaping HR Innovation at Seclore
We are living in an era where talent is the true differentiator. And, employee experience is directly tied to customer experience. Organizations that put people...
Author : Editor
Ruchir Shankar, Centric Software: Customer-Centric Innovation
In the rapidly transforming landscape of digital retail, consumer expectations, meanwhile, continue to evolve. As a result, brands are increasingly compelled to reimagine product lifecycles,...
Edge AI and Ultra-Wideband Are Transforming Automotive CX
Edge AI in Automotive CX: Enhancing Touchless Experiences with UWB Edge AI Customer Experience Drives Business Growth In today’s fast-paced world, convenience drives loyalty. Customers...
Business Culture: A Blueprint for Lasting Growth in CX
Redesign Your Business Culture Around Customer Experience In the age of hyper-personalized commerce, businesses must rethink what truly drives success. Spoiler alert—it’s not just the...
KiranaPro Hack: When Cybersecurity Fails, CX Pays the Price
CX in Crisis Mode — What the KiranaPro Hack Teaches Us About Customer Experience Resilience Customer experience (CX) today is no longer limited to smooth...
Big Four Breakaway: India’s Push for Homegrown Audit Giants
India to Build Its Own Big Four: A CX Revolution in Professional Services The customer experience (CX) journey begins long before a service is delivered....
Adobe AI Agents Transform Marketing Workflows and Data Insights
Adobe Introduces AI Agents to Streamline Marketing and Data Insights Adobe has recently introduced two new AI-powered agents, designed specifically to support marketers and experience...
HCL Unica+ Martech AI Elevates CX with Agentic Intelligence
HCL Unica+ Ushers in the Future of Martech with Agentic AI In a bold move to reshape the marketing technology (martech) space, HCLSoftware has launched...
HubSpot ChatGPT Integration Transforms CRM with AI
HubSpot and ChatGPT Integration: Elevating CRM with Deep AI Insights In today’s fast-paced digital landscape, customer expectations evolve rapidly. Businesses must respond quickly and intelligently....
Privacy Enforcement Readiness: Why Marketers Must Act Now
Privacy Compliance: Why Marketers Must Act Now Before the OAIC Comes Knocking Australian businesses are entering a new era of privacy regulation. The Office of...