Freshworks Appoints Kuntal Vahalia to Drive Partner-Led Growth
Freshworks Appoints Kuntal Vahalia at a pivotal moment in enterprise SaaS evolution—where growth is no longer dictated by product capability alone, but by the strength...
Tag : CX strategy
YORK Cooling Pod in Jeddah Signals Shift to Experiential CX
YORK Cooling Pod in Jeddah Turns Cooling into a Tangible Customer Experience The launch of the YORK Cooling Pod in Jeddah represents a meaningful shift...
Voice AI Reshaping Customer Trust in Conversions: An Interview
Voice AI: CX Industry Context Voice is no longer a background layer in customer interactions—it is rapidly emerging as a defining element of customer experience....
Neokred GPTW Hat Trick Highlights Culture as a Core CX Driver
Neokred GPTW Hat Trick Signals a Deeper Shift: Culture as Infrastructure in CX Delivery Neokred’s third consecutive Great Place To Work® certification marks more than...
iLink Digital at FabCon Signals Shift to Real-Time AI Execution
iLink Digital at FabCon: Moving Enterprise AI from Ambition to Execution The presence of iLink Digital at FabCon Atlanta 2026 reflects a decisive inflection point...
Braiin Acquires VIS Networks to Build Integrated AI-CX Platform
Braiin Acquires VIS Networks: Building an Integrated AI-CX Platform for Global Scale The announcement that Braiin Acquires VIS Networks signals more than an expansion into...
Consistent Infosystems HORNET & RAPTOR Signal Shift Toward Thermal Efficiency in CX
Consistent Infosystems HORNET & RAPTOR: Redefining Performance Stability in Compact PC Builds The launch of Consistent Infosystems HORNET & RAPTOR marks a notable shift in...
Borderless Advisory, Seamless CX: Raj Bansal on Redefining Global Professional Services at Citrin Cooperman
Borderless Advisory: CX Industry Context As professional services firms expand globally, the traditional boundaries between onshore and offshore teams are dissolving. Organizations are moving toward...
Fuel Duty Cuts: Safeguarding Customer Experience Amid Oil Volatility
Fuel Price Shock & CX Stability: How India’s Fuel Duty Cuts Protected Customer Experience at Scale Fuel Duty Cuts: What Happened and Why It Matters...
Capital Gains Account Scheme Redefines Compliance-Led CX
Capital Gains Account Scheme: IndusInd Bank Targets Compliance-Led CX Advantage IndusInd Bank’s introduction of the Capital Gains Account Scheme marks a deliberate move to address...