Tag : CX strategy

AI & CX TechnologyCustomer Experience (CX)

Saviynt Exclusive Networks Partnership Accelerates Enterprise Identity Governance in APJ

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by Editor093
Saviynt Expands APJ Presence with Exclusive Networks Partnership to Enhance AI-Driven Identity Security Saviynt, a leading provider of cloud-native identity security and governance solutions, has...
Customer Experience (CX)Industry TrendsTravel & Hospitality CX

MICE Industry: Mach Conferences Expanding into a Holistic Travel Ecosystem

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by Editor0109
Fragmentation is common across the Meetings, Incentives, Conferences, and Exhibitions (MICE) ecosystem. And it directly affects customer and employee experience. Why Travel Companies Are Reinventing...
Business StrategyCustomer Experience (CX)Digital TransformationLeadershipSaaS

Chief Revenue Officer: Freshworks Appoints Ian Tickle to Unify Global Sales and CX Strategy

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by Editor0138
Freshworks has promoted Ian Tickle to Chief Revenue Officer, unifying global sales, customer success, and customer experience. Why Are CX Leaders Watching Sales Org Structures...
AI in CXCX StrategyDigital TransformationTechnology

Hostinger Growth Story: How AI Agents Are Transforming Customer Experience for 4.6M Businesses

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by Editor0134
How Hostinger ’s Agentic AI Strategy Is Redefining the Customer Experience for Online Businesses Imagine this scenario. A small business owner in Mumbai wants to...
CX StrategyData & AnalyticsDigital Transformation

Data Intelligence Strategy: How Hinduja Group’s Digital Leadership Signals the Future of CX

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by Editor0121
Hinduja Group has appointed Ramesh Narayanaswamy as Group President – Digital and Data Intelligence. The move signals the conglomerate’s commitment to enterprise-wide digital transformation. Why...
Customer Experience (CX)CX StrategyDigital TransformationTechnology

Ookla Acquisition: How Accenture Is Transforming Network Intelligence for CX and AI

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by Editor0181
Accenture has entered an agreement to acquire Ookla, the global leader in network intelligence and connectivity analytics. The portfolio includes Speedtest, Downdetector, Ekahau, and RootMetrics....
Customer Experience (CX)Digital TransformationEnterprise TechnologySecurity & Identity

Hexnode IdP: Unifying Identity, Device Trust, and Zero Trust Security for Modern CX

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by Editor093
The launch of Hexnode IdP deserves attention. Ever watched a new employee wait three days for system access? HR completes onboarding on day one.IT provisions...
CX StrategyCybersecurityDigital TrustRisk & Compliance

Fake “Red Alert” App Campaign: CX Lessons from Crisis-Driven Malware Exploitation

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by Editor0189
When Panic Becomes a Payload: What CX Leaders Must Learn from the Fake “Red Alert” App Campaign Imagine this. Your phone buzzes at 2:17 a.m.A...
Digital TransformationLeadershipStrategyTrends

India’s Defence Strategy: Policy-to-Production Lessons

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by Editor096
India’s Defence Manufacturing Strategy: What CX and EX Leaders Must Learn From It Imagine this. A procurement officer reviews a multi-crore defence order.An MSME supplier...
AI & CloudCX TransformationEnterprise TechnologyStrategy

Microsoft Frontier Partner: How Sonata Software Is Powering AI-First CX Transformation

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by Editor0120
The recent recognition of Sonata Software as a Microsoft Frontier Partner deserves attention from CX and EX leaders. Ever Tried Scaling AI Across CX, Only...