Bob Simpson: Customer Experience Lessons for Business Leaders
Bob Simpson’s Legacy: Customer Experience Lessons from an Australian Cricket Icon Let’s dive into the fascinating story of Bob Simpson, one of Australia’s greatest cricketers,...
Tag : CX strategy
Customer Journey: Elevate Engagement and Drive CX Success
Meeting Your Audience Where They Live: The Foundation of Modern CX Excellence “Start with what your audience is talking about—and where they’re showing up.” —Sean...
Customer Experience Delivery: Lessons from IIM Udaipur
Customer Experience Delivery Lessons from the Boardroom: What IIM Udaipur’s Convocation Teaches Us Sometimes the best customer experience delivery insights emerge from unexpected places. Recently,...
AtCoder 2025: Ultimate AI vs Human Showdown Coding Marathon
The Ultimate CX Showdown: What a Coding Marathon AtCoder 2025 Teaches Us About Customer Experience Picture this: you’re designing the ultimate customer experience. Moreover, you...
Trust Measurement Beyond Sentiment Via Business Outcomes
Trust sits at the heart of every successful customer relationship. However, measuring this intangible asset remains one of the most challenging aspects of customer experience...
AI-Powered CX Delivers Real Value in 2025: Verint CX 2025 Report
AI-Powered CX: The 2025 Reality Check Remember when chatbots felt like talking to a wall? Well, those days are officially over. According to Verint’s latest...
CX Teams: Six Game-Changing Insights for CX Excellence
Customer experience teams or CX teams face unprecedented challenges today. However, breakthrough insights emerge when organizations dig deeper into customer behavior patterns. Furthermore, these discoveries...
Software License Non-Compliance Hidden Cost CX Perspective
Picture this: You’re sipping your morning coffee when suddenly your phone buzzes. It’s an urgent message from your IT team. Oracle’s audit team just arrived...
Sidecar: An Exclusive interview with Yangdup Lama
In the dynamic world of hospitality and beverage excellence, few names command as much respect and recognition as Yangdup Lama. As the co-founder and visionary...
GTPL Hathway’s CX Drives ₹900 Cr Revenue Growth
Imagine switching on your television after a long day, expecting seamless entertainment. Instead, you encounter buffering issues or poor picture quality. Frustrating, right? This scenario...