Ransomware and CX: Why It’s Now a Customer Experience Crisis
Ransomware Is Now a CX Issue. Here’s What Palo Alto Networks’ Report Tells Us Cybersecurity and customer experience (CX) have traditionally lived in different silos....
Tag : CX strategy
Black Sun Rising: A CX Parable in Disguise
What a Political Thriller Teaches Us About CX: Lessons from Black Sun Rising Introduction Otho Eskin’s upcoming novel Black Sun Rising is not a traditional...
JCBL Group: Top Customer Experience in Automotive Marketing
Customer Experience is the Funnel: How Kimmy Babbar is Reimagining CX at JCBL Group In today’s hyper-connected world, customer experience (CX) is no longer a...
Maureen Chong: CX Transformation in Asia and India at Zendesk
Maureen Chong on Transforming CX in Asia and India through Technology and Leadership In today’s fast-evolving digital landscape, customer experience (CX) has become a defining...
Genesys APAC Leadership Expands to Boost CX
Genesys Accelerates CX Transformation Across APAC with Strategic Leadership Appointments In a world where every customer interaction matters, organizations must rethink how they engage with...
LoanTap Builds Trust Through Tech and Empathy
Building Trust in a Digital World: Why CX is the Core of LoanTap’s Growth StoryBy focusing on flexibility, empathy, and responsiveness, LoanTap creates customer experiences...
Moody’s US Credit Downgrade and Its CX Implications
Customer Confidence in a Changing Economy: What Moody’s Downgrade Means for CX Leaders Customer experience (CX) does not exist in a vacuum. It thrives—or struggles—within...
Folks Motor Customer Experience Redefines EV Retrofitting
CX at the Wheel: How Folks Motor Is Redefining Customer Experience in Clean Mobility In the dynamic world of electric vehicles (EVs), innovation alone is...
Siddharth Chandurkar: AI-powered customer experience is the Key
Customer Experience as a Competitive Differentiator in the AI Era: A Vision from Siddharth Chandurkar, Founder and CEO of ShepHertz In today’s hyper-connected, digital-first world,...
Customer Experience Evolution: Genius Consultants’ CX Approach
AI-powered Customer Experience Evolution: The Future of Seamless, Human-Centered HR Customer Experience Evolution (CX) has progressed from a buzzword to a business imperative. In today’s...