Intelligent Operations Redefined With Agentic AI
Imagine this: A global retailer deploys an AI chatbot to cut customer service costs. Within weeks, the bot frustrates loyal customers by misrouting queries, breaking...
Category : CXQuest Exclusive
Consent-First CX: Designing Retail CX in India’s DPDP Era
Designing Retail CX in a Consent-First World By Rakesh Raghuvanshi, Founder & CEO, Sekel Tech How India’s DPDP Act is forcing brands to rethink personalisation,...
Early Education: How Trust, Safety, and Transparency Shape Parental Loyalty at HMI
A parent opens a childcare app at 9:17 a.m. There’s a missed notification. A blurred photo. A delay in response. For most industries, this would...
Chana Jor OTT Designs Loyalty in 90-Second Stories: An Interview
Ever rage-quit a streaming app because the recommendation felt tone-deaf? Or tapped play on a show, only to abandon it in under two minutes? In...
AI-First: Newgen’s Ritesh Varma Envisions AI-First Insurance, for Viksit Bharat 2047
Picture this: a customer in a Tier-3 town files a motor insurance claim through a chatbot. Instead of waiting days for manual assessment, an AI...
Katie Stabler on CX Movements: An Exclusive Interview
Imagine a frustrated customer mid-journey with your brand. An AI chatbot promises quick resolution. But loops endlessly on scripted responses, eroding trust and spiking churn...
AI Journey Orchestration: Break Silos, Unite CX Teams in 2026
Customers are not waking up thinking, “I hope your martech stack finally integrates today.” They just want their issue resolved, in one try, without repeating...
CX Fragmentation Trap: How Siloed Teams Destroy Customer Loyalty
From Fragmented Silos to Orchestrated Journeys: Breaking the CX Fragmentation Trap Sarah is the VP of Customer Experience at a mid-market fintech company. On paper,...
Agentic AI in 2026: CX Leaders’ Guide to Autonomous Transformation
From Chatbots to Digital Colleagues: How Agentic AI in 2026 Is Reshaping Customer Experience A Vivid Scenario About Agentic AI in 2026: The Moment Everything...
AI-driven Cybersecurity in Financial Services: Dipesh Kaura of Securonix on Resilience Beyond Compliance
In an era where digital transformation drives financial innovation, the security foundation of these institutions including AI-driven cybersecurity in financial services is being tested like...