Black Sun Rising: A CX Parable in Disguise
What a Political Thriller Teaches Us About CX: Lessons from Black Sun Rising Introduction Otho Eskin’s upcoming novel Black Sun Rising is not a traditional...
Tag : CX leadership
Maureen Chong: CX Transformation in Asia and India at Zendesk
Maureen Chong on Transforming CX in Asia and India through Technology and Leadership In today’s fast-evolving digital landscape, customer experience (CX) has become a defining...
LoanTap Builds Trust Through Tech and Empathy
Building Trust in a Digital World: Why CX is the Core of LoanTap’s Growth StoryBy focusing on flexibility, empathy, and responsiveness, LoanTap creates customer experiences...
Borderless Leadership in CX: Sameer L. Kanodia
Building Borderless Leadership and Culture, One Talent Hub at a Time: A CX Exclusive with Sameer L. Kanodia What does it take to lead a...
Crimzon: Sonali Dalwani on Comfort, Craft, Customer Connection
Where Comfort Meets Couture: Reimagining CX in Luxury Footwear with Crimzon At the crossroads of elegance and empathy lies an experience that redefines luxury —...
Mugdha Bhagchandka: Crafting Food Experiences with Heart
Customer experience today is about more than just product delivery—it’s about forging deep emotional connections, solving real-life problems, and creating stories that resonate. At CXQuest,...
Emotional Intelligence and Etiquette in CX: Taylor Elizabeth
Grace in Every Interaction: Emotional Intelligence & Etiquette in CX – An Interview with Taylor Elizabeth “When we align emotional intelligence with etiquette, we create...
CorporatEdge: Monaah M Shuklla on Designing 5-Star Workspaces
Redefining Workspaces: A CX-First Conversation with Monaah M Shuklla, Founder & CEO, CorporatEdge In today’s experience economy, workspace design is no longer just about desks...
ORGAN India CEO Sunayana Singh Transforms Organ Donation
Transforming Lives Beyond Healthcare: How ORGAN India Champions CX Through Compassion, Advocacy & Global Sports At the heart of every transformative customer experience lies a...
Mumbai Airport ACI Level 5: A Customer Experience Benchmark
Mumbai Airport Sets Benchmark in CX with ACI Level 5 Accreditation Customer experience (CX) has emerged as a critical differentiator for businesses worldwide. In the...