AI in CXCustomer Experience (CX)CX StrategyDigital TransformationLeadershipWho Owns CX in 2026? Governance Models, AI Gaps, and Cross-Functional StrategyEditorMarch 4, 2026March 14, 2026 by EditorMarch 4, 2026March 14, 20260343 Who Owns CX in 2026? Why “It Depends” Is the Only Honest Answer Picture this. Your marketing team just launched a bold campaign.Sales celebrates a...
