CX Assurance Enables Safe Agentic Scale: An Exclusive Interview
Have you ever watched a chatbot confidently give the wrong answer—politely, fluently, and at scale? Now imagine that answer triggering a payment, rejecting a claim,...
Tag : agentic AI
JanAI Launches India’s First Rural AI Ecosystem with Kyndryl
India’s First Rural AI Ecosystem: Can JanAI and Kyndryl Redefine CX from the Grassroots Up? Imagine a farmer in a remote village asking an AI...
CleverTap Recognized as a Gartner Magic Quadrant Leader for Personalization Engines
When Personalization Stops Feeling Personal: What CleverTap ’s Gartner® Leader Position Signals for CX Leaders Ever opened an app that greets you by name—yet still...
When AI Starts Deciding: What CX Leaders Must Do Before Journeys Break
When AI Stops Assisting—and Starts Deciding: What CX Leaders Must Do Next Ever watched a customer journey break in real time—handoffs missed, agents scrambling, a...
Chia: How Agentic AI Is Redefining Enterprise Customer Experience
Agentic AI in CX Strategy: Why Ramco Systems’ Chia Signals a Turning Point for Enterprise Experience Ever watched a customer repeat the same issue three...
Genesys’ Agentic Virtual Agent: From Conversational AI to Autonomous Enterprise CX
From Conversations to Outcomes: Why Genesys’ Agentic Virtual Agent Signals a Turning Point for Enterprise CX Ever watched a customer do everything right—use self-service, explain...
Agentic AI in CX: Richard Smullen on Orchestrating Secure, Scalable, and Human-Centric Experiences
Imagine your customer opens a support chat to resolve a payment glitch—and instead of a quick fix, the bot loops generic responses, escalating frustration. Now...
Automation in 2026 With Agentic AI: How CX Leaders Rebuild Broken Journeys
Agentic AI in Customer Experience: Why CX Leaders Are Rethinking Automation in 2026 Ever watched a customer journey collapse… quietly? A customer starts on chat.They...
How IntelliHost Turns Booking Data into Human Decisions
When AI Knows the Answer—but the Customer Still Hesitates Have you ever followed an AI recommendation and paused before acting on it? Not because it...
Intelligent Operations Redefined With Agentic AI
Imagine this: A global retailer deploys an AI chatbot to cut customer service costs. Within weeks, the bot frustrates loyal customers by misrouting queries, breaking...