Category : Leadership Insights

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Hexnode XDR: Apu Pavithran on SecOps Convergence, UEM Evolution, and the Future of Digital Employee Experience

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by Editor044
In a digital era defined by workplace transformation and hybrid ecosystems, the lines between IT operations, security, and employee experience are rapidly blurring. For more...
AI & AutomationAI & Digital TransformationCustomer Experience (CX)CX LeadershipCX StrategyCXQuest ExclusiveDigital TransformationEnterprise TechnologyInterviewLeadership InsightsThought Leadership

Intelligent Operations Redefined With Agentic AI

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by Editor093
Imagine this: A global retailer deploys an AI chatbot to cut customer service costs. Within weeks, the bot frustrates loyal customers by misrouting queries, breaking...
Customer Experience (CX)CX StrategyCXQuest ExclusiveData Privacy & TrustDigital TransformationExpert OpinionsLeadership InsightsRetail CXThought Leaders

Consent-First CX: Designing Retail CX in India’s DPDP Era

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by Editor088
Designing Retail CX in a Consent-First World By Rakesh Raghuvanshi, Founder & CEO, Sekel Tech How India’s DPDP Act is forcing brands to rethink personalisation,...
CX StrategyCX Strategy & LeadershipE-commerce TrendsExecutive AppointmentLeadership InsightsNews

Flipkart Jane Duke Appointment Boosts CX Governance

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by Editor092
Flipkart Jane Duke Appointment as Chief Ethics & Compliance Officer Imagine you’re a CX leader at a scaling e-commerce firm. Your teams scramble amid ethics...