Consent-First CX: Designing Retail CX in India’s DPDP Era
Designing Retail CX in a Consent-First World By Rakesh Raghuvanshi, Founder & CEO, Sekel Tech How India’s DPDP Act is forcing brands to rethink personalisation,...
Tag : Digital Privacy
Data Protection CX Revolution: Transparency and Accountability
Data Protection CX Revolution: Transparency and Ethical Accountability In Part One, we discussed how customer experience (CX) can thrive through trust and transparency in data...