Tag : digital transformation

CX LeadershipCX StrategyEnterprise TransformationIndustry TrendsTechnology & Innovation

SFDR Breakthrough: What India’s Missile Tech Teaches CX Leaders About Speed and Systems

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by Editor035
What India’s SFDR Missile Breakthrough Teaches CX Leaders About Speed, Systems, and Strategic Experience Design A familiar leadership moment: when the system almost fails Picture...
AI & AutomationCustomer Experience (CX)CX StrategyEmerging Technologies

Automation in 2026 With Agentic AI: How CX Leaders Rebuild Broken Journeys

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by Editor068
Agentic AI in Customer Experience: Why CX Leaders Are Rethinking Automation in 2026 Ever watched a customer journey collapse… quietly? A customer starts on chat.They...
AI & AutomationCustomer Experience (CX)CX StrategyDigital TransformationEnterprise Technology

India’s GCCs: From Cost Centers to Global Innovation Engines

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by Editor0330
India’s GCCs Are No Longer Back Offices: They’re Becoming Global Innovation Engines Ever sat in a leadership review where the India GCC team presented faster...
AI & AnalyticsCX StrategyCX TechnologyExperience DesignIndustry Trends

Safe Dubai 2026: What Intelligent Infrastructure Teaches CX Leaders About Risk and AI

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by Editor086
What Can CX Leaders Learn From Safe Dubai 2026 About Intelligence, Risk, and Experience Design? What happens when systems fail quietly—and no one notices until...
AI & AutomationCX InnovationHospitality Technology

Hospitality CX: Mews Fintech Leader Susanne Sandler on AI-Powered Hotel Experience

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by Editor0414
In an era where travelers expect seamless, intelligent, and personalized experiences, the hospitality industry stands on the brink of a profound transformation. Few leaders embody...
Customer Experience (CX)CX StrategyDigital TransformationFashion & RetailSupply Chain Experience

Fashion CX: How Digitalization Is Reshaping Apparel Supply Chains

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by Editor0310
How Digitalization Is Redefining Fashion CX—and Why Apparel Leaders Can’t Afford to Wait Ever wondered why two apparel exporters facing the same tariffs end up...
CX StrategyDigital TransformationEnterprise Experience (CX & EX)Leadership & GovernanceTechnology Services

Cybage Appoints Global President: What It Signals for CX-Led Growth

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by Editor0843
Why Do Cybage Global Leadership Appointment Suddenly Matter to CX Leaders? Because leadership choices often predict how customer experience will actually scale. That’s what Cybage...
AI & AutomationAI & Digital TransformationCustomer Experience (CX)CX LeadershipCX StrategyCXQuest ExclusiveDigital TransformationEnterprise TechnologyInterviewLeadership InsightsThought Leadership

Intelligent Operations Redefined With Agentic AI

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by Editor0416
Imagine this: A global retailer deploys an AI chatbot to cut customer service costs. Within weeks, the bot frustrates loyal customers by misrouting queries, breaking...
CX StrategyCXQuest ExclusiveExpert OpinionsInterviewThought Leaders

AI-First: Newgen’s Ritesh Varma Envisions AI-First Insurance, for Viksit Bharat 2047

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by Editor0346
Picture this: a customer in a Tier-3 town files a motor insurance claim through a chatbot. Instead of waiting days for manual assessment, an AI...
AI & Tech TrendsCX StrategyCX Strategy & LeadershipTrust & Governance

Trust-First AI in Customer Experience: Lessons CX Leaders Can Learn from India’s Creative Economy Debate

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by Editor0101
When AI Scales Faster Than Trust: What CX Leaders Can Learn from India’s Creative Economy Debate This article explores why Trust-First AI in Customer Experience...