Tag : digital transformation

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Powerhouse Engines and Ramco Systems: Redefining Aviation MRO Experience Through Digital Transformation

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by Editor030
Soaring Beyond Silos: How Powerhouse Engines and Ramco Systems Redefined the Maintenance Experience in Aviation MRO Picture this: inside a bustling aircraft hangar on a...
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MediaMint Acquires Taktical Digital: Agentic AI Powers Full-Funnel CX Transformation

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by Editor066
Picture a CX leader staring at fragmented campaigns. Customers drop off mid-journey. Marketing silos block insights. AI promises fixes, yet teams struggle with generic tools....
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CX Automation Chain: VergeIO Redefines Efficiency with Packer and Ansible Integration

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by Editor072
In an era where enterprise agility and automation define competitive advantage, seamless infrastructure orchestration has become a cornerstone of superior Customer Experience (CX). VergeIO, widely...
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Agentic AI for Enterprise CX: Moving From Hype to ROI with Alan Ranger of NiCE Cognigy

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by Editor091
The landscape of Customer Experience (CX) has undergone a seismic shift in the last three decades. We have, in fact, moved from the early days...
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AI Agents Redefining CX Confidence: Precision, Accountability, and Trust in 2026

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by Editor0155
Most CX leaders did the same thing in 2024 and 2025. They rushed to launch AI-powered agents, automated more conversations, and proudly showcased “agentic” demos...
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Voice + AI: How Smart Automation Is Redefining Customer Experience

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by Editor0121
Voice is Evolving – Not Disappearing: Why It Remains the Heartbeat of Customer Experience –By Chris Angus, VP of CX Expansion at 8×8 The rise...
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HPE Discover More AI: Redefining CX and EX Through Responsible Innovation and Intelligent Networks

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by Editor094
Unlocking Ambition: How AI, Hybrid Cloud, and Intelligent Networks Are Redefining the Customer and Employee Experience The future of customer experience (CX) isn’t arriving tomorrow—it’s...
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Tier‑2 GCC CX Playbook: How India’s New GCC Hubs Are Rewiring Customer And Employee Experience

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by Editor0139
India’s Tier‑2 GCC Wave: What It Really Means For CX And EX Global capability centers are quietly rewriting the geography of experience.The most important action...
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Enterprise Finance: Zoho’s Unified Billing and Spend Management

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by Editor0136
Zoho Reimagines Enterprise Finance: How Unified Billing and Spend Management Transform CX and EX at Scale In today’s enterprise landscape, customer experience no longer ends...
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Contact Centers: 2026 Trends Transforming CX and Business Strategy

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by Editor0165
2026 Trends Shaping Contact Centers and CX By Jaime Meritt, Chief Product Officer at Verint If you’re still viewing your contact center as an operational...