Tag : customer trust

NewsWhitepapers/Case Studies

Dresden Plant: Volkswagen’s Historic Plant Closure Exposes Dangerous CX and EX Fragmentation

Editor
by Editor0130
When Titans Stumble: What Volkswagen’s Historic Dresden Plant Closure Reveals About Your Organizational Fragmentation A Glass Factory’s Quiet Collapse—And Why Your CX Roadmap Depends on...
CX in 2026CX TrendsCXQuest ExclusiveExpert OpinionsThought Leaders

LLM Safety Failures in Customer Experience: Why AI Chatbots Fail and How to Fix Them

Editor
by Editor0243
When AI Breaks Trust: How LLM Safety Failures Damage Customer Experience (And How to Fix It) A vivid scenario opens your eyes to the problem....
CX AnalyticsCX in 2026CX TrendsExpert OpinionsThought Leaders

CX 2026: Trust, AI Balance & Rising Expectations from Sogolytics Index

Editor
by Editor0105
The New CX Imperative: Trust, Transparency, and Technology in Balance for 2026 When was the last time you stayed loyal to a brand after a...
CX AnalyticsCXQuest ExclusiveExpert OpinionsThought Leaders

Consistency Paradox: Customers Might Prefer an Algorithm Over You

Editor
by Editor074
Imagine this scenario of Consistency Paradox. You call your bank to dispute a charge. The agent, let’s call him Mark, is helpful, empathetic, and waives...
CX AnalyticsCXQuest Exclusive

Fashion and Beauty: The Future of Digital Customer Experience and Innovation

Editor
by Editor0346
The Future of Digital Customer Experience in Fashion and Beauty. When Digital Becomes Personal: A Late-Night Moment That Defines the Future Picture this: it’s 11...
CXQuest ExclusiveExpert OpinionsThought Leaders

White Goods Go D2C: The Next Frontier in Customer Experience

Editor
by Editor0368
Knowledge Series Guest Article: THE D2C MODEL OF WHITE GOODS by NIRANJAN GIDWANI, CERTIFIED BOARD DIRECTOR (MCA – INDIA) | BOARD MEMBER | ESG DIRECTOR...