revalyu Recycling CEO Makarand Kulkarni: An Exclusive Interview
In the evolving world of sustainability and circular economy, customer experience (CX) is not just about satisfaction. It’s about trust, transparency, and transformation. At the...
Tag : customer trust
Customer Experience Delivery: Lessons from IIM Udaipur
Customer Experience Delivery Lessons from the Boardroom: What IIM Udaipur’s Convocation Teaches Us Sometimes the best customer experience delivery insights emerge from unexpected places. Recently,...
Rajnish Gupta of Tenable on Tackling Hidden SaaS Risks
Rajnish Gupta, Managing Director and Country Manager at Tenable India, joins CX Quest for a compelling conversation on the future of cloud AI security—a critical...
Otipy CX Collapse: From Fresh Promise to Silent Shutdown
Rise and Fall of Otipy: A CX Powerhouse Undone by Silence, Speed, and Strain How an innovative Indian agritech startup reshaped the farm-to-table experience—and how...
Black Sun Rising: A CX Parable in Disguise
What a Political Thriller Teaches Us About CX: Lessons from Black Sun Rising Introduction Otho Eskin’s upcoming novel Black Sun Rising is not a traditional...
Cybersecurity in Customer Experience: Trust Through Protection
The Role and Evolution of Customer Experience (CX): A Cybersecurity-Centric Approach Customer experience (CX) has evolved significantly over the years. No longer limited to in-store...
Gopal Chhetri: Driving Customer-Centric Innovation at CGI
An Exclusive Conversation with Gopal Chhetri of CGI Profile: Gopal ChhetriSenior Vice-President, Multi-Industry and Government, Asia Pacific Global Delivery Centers of Excellence, CGI Gopal Chhetri...
ThinkByte: Balancing Technology and Real-World Needs
In today’s fast-paced digital world, artificial intelligence is no longer a futuristic concept—it’s a driving force behind business transformation. However, true innovation isn’t just about...
Ethical CX Leadership: How Sony Builds Trust and Loyalty
Ethics as a CX Differentiator: How Sony’s Commitment to Integrity Shapes Customer Trust Customer experience (CX) is no longer just about great products or seamless...
Andy Thompson Enhances Customer Trust with CyberArk
Simplifying Cybersecurity: How Andy Thompson Helps Businesses Secure Their Digital Future with CyberArk Introduction Cybersecurity is no longer just an IT concern—it is a critical...