CX in 2026CX TrendsCXQuest ExclusiveExpert OpinionsThought LeadersLLM Safety Failures in Customer Experience: Why AI Chatbots Fail and How to Fix ThemEditorDecember 29, 2025December 29, 2025 by EditorDecember 29, 2025December 29, 202501044 When AI Breaks Trust: How LLM Safety Failures Damage Customer Experience (And How to Fix It) A vivid scenario opens your eyes to the problem....
