Category : Leadership Interviews

CXQuest ExclusiveLeadership Interviews

Borderless Advisory, Seamless CX: Raj Bansal on Redefining Global Professional Services at Citrin Cooperman

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by Editor0382
Borderless Advisory: CX Industry Context As professional services firms expand globally, the traditional boundaries between onshore and offshore teams are dissolving. Organizations are moving toward...
AI & CX TechnologyCXQuest ExclusiveDigital TransformationLeadership Interviews

AI-Driven Security as the New CX Backbone: A Conversation with Jyolsna Elangovan of Securonix

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by Editor0364
The Convergence of Cybersecurity and Customer Experience In an era where cyber threats are increasingly sophisticated and geopolitically influenced, customer experience is inseparable from security....
AI & CX TechnologyCX StrategyCXQuest ExclusiveLeadership Interviews

Agentic Marketing: Sandeep Menon Designing Autonomous CX

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by Editor0342
In our latest CXQuest.com interview, Sandeep Menon shares how Auxia is building an agentic marketing platform that is redefining how enterprises engage customers at scale....
Artificial IntelligenceCustomer Experience (CX)CXQuest ExclusiveDigital TransformationEnterprise TechnologyLeadership Interviews

Context First: Mohit Jamwal of Exotel on the Future of AI-Driven Customer Engagement

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by Editor0166
Across global markets, customer experience is undergoing a structural shift driven by artificial intelligence, automation, and real-time engagement technologies. Enterprises are moving beyond traditional omnichannel...
Customer Experience (CX)Customer-Centric StrategyDigital TransformationFinancial Services CXFintech InnovationGlobal CXLeadership InterviewsWomen in Leadership

International Students Finance Through Customer-Centric Innovation

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by Editor0299
Imagine securing admission to a world-class university abroad—only to find that financing your education becomes the biggest barrier. For thousands of international students, navigating complex...
Artificial IntelligenceCustomer Experience (CX)Data & AnalyticsDigital TransformationFintechLeadership Interviews

Alternate Data: Interview with Suryadip Ghoshal, Co-Founder & Chief AI Officer at Think360.ai

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by Editor0556
Alternate Data in CX: Can AI Unlock Responsible Credit Growth Beyond Metros? Imagine this scenario. A small business owner in a tier-3 town walks into...
CXQuest ExclusiveEnterprise CX StrategyExpert OpinionsInterviewLeadership Interviews

Peter Cross on Customer Experience Leadership: Why Start with the Customer?

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by Editor0164
Peter Cross on Customer Experience Leadership: What Does It Really Mean to Start with the Customer? What happens when “customer first” becomes a slogan instead...
AI in CXCustomer Experience (CX)Customer Experience DesignCX LeadershipCX Strategy & LeadershipCX TransformationCXQuest ExclusiveInterviewLeadership InterviewsThought LeadershipWellness Experience (Wellness EX)

Wellness Experience Design: How Dr Neeru Jain Orchestrates Transformative CX in Luxury Retreats

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by Editor0446
Can Wellness CX Be Designed Like a Five-Star Product? Have you ever checked into a luxury retreat expecting transformation— only to receive a generic spa...
AI in CXAI StrategyCX LeadershipCXQuest ExclusiveExecutive InsightsIndustry InsightsInterviewLeadershipLeadership InsightsLeadership Interviews

CX Assurance Enables Safe Agentic Scale: An Exclusive Interview

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by Editor0680
Have you ever watched a chatbot confidently give the wrong answer—politely, fluently, and at scale? Now imagine that answer triggering a payment, rejecting a claim,...