Luxury Services: How Technology Is Rewriting Trust in India’s Cleaning Industry
Ever handed over a luxury handbag or leather shoe to a luxury services provider—and spent days wondering whether it would come back the same? No...
Category : Interview
Legal CX: Adv. Shaili Muzoomdar on Rethinking Divorce and Empowering Women
In a world where law often unfolds as a contest of rights and wrongs, Adv. Shaili Muzoomdar’s work stands out for its compassion, clarity, and...
Endear: Leigh Sevin on Humanizing Data-Driven Clienteling
In the rapidly shifting landscape of modern retail, the line between digital and in-store experiences is becoming increasingly blurred. Today’s consumers expect continuity — their...
Read for Pleasure: How HarperCollins India Is Rebuilding Joy-First CX
What happens when a brand stops optimizing clicks—and starts designing joy? Picture this: A child scrolling endlessly on a phone. An exhausted parent buying books...
Hexnode XDR: Apu Pavithran on SecOps Convergence, UEM Evolution, and the Future of Digital Employee Experience
In a digital era defined by workplace transformation and hybrid ecosystems, the lines between IT operations, security, and employee experience are rapidly blurring. For more...
Fractional Chief Customer Officer: CXQuest Interviews Alana D’Angelica on Scaling Customer Success
Ever watched an AI chatbot confidently give the wrong answer, then trap customers in a loop they cannot escape? The knowledge base looks complete. The...
Intelligent Operations Redefined With Agentic AI
Imagine this: A global retailer deploys an AI chatbot to cut customer service costs. Within weeks, the bot frustrates loyal customers by misrouting queries, breaking...
Early Education: How Trust, Safety, and Transparency Shape Parental Loyalty at HMI
A parent opens a childcare app at 9:17 a.m. There’s a missed notification. A blurred photo. A delay in response. For most industries, this would...
Chana Jor OTT Designs Loyalty in 90-Second Stories: An Interview
Ever rage-quit a streaming app because the recommendation felt tone-deaf? Or tapped play on a show, only to abandon it in under two minutes? In...
AI-First: Newgen’s Ritesh Varma Envisions AI-First Insurance, for Viksit Bharat 2047
Picture this: a customer in a Tier-3 town files a motor insurance claim through a chatbot. Instead of waiting days for manual assessment, an AI...