CX in 2026CX LeadershipCX Strategy & LeadershipCX TrendsCXQuest ExclusiveDigital ExperienceInterviewChana Jor OTT Designs Loyalty in 90-Second Stories: An InterviewEditorJanuary 20, 2026January 20, 2026 by EditorJanuary 20, 2026January 20, 20260458 Ever rage-quit a streaming app because the recommendation felt tone-deaf? Or tapped play on a show, only to abandon it in under two minutes? In...
